Custody Operations Specialist

Job Description

Job Description

Job Title: Custody Operations Specialist

Job Description

The Custody Operations Specialist works in a large, quiet vault environment, handling physical loan files and ensuring they are accurately stored, tracked, and retrieved. This is a first-shift position, Monday through Friday from 8:00 a.m. to 4:30 p.m., that requires extensive walking, frequent use of step stools, and continuous attention to detail while working with both physical documents and computer systems.

Responsibilities

• Perform a variety of vault functions, including pulling files, returning files to their proper locations, and conducting quality control checks to ensure accurate filing.
• Verify that loan files are stored in the correct locations according to customer and loan number arrangements.
• Search shelves thoroughly when a file appears to be missing, checking the remainder of the shelf and surrounding areas.
• Use computer systems and search tools to research the status and location of missing files, including reviewing where the file was last seen and identifying files brought in at the same time.
• Physically search for misplaced files in desks, under desks, on carts, and other potential storage areas within the vault.
• Navigate multiple computer databases and applications to locate information related to document custody and file tracking.
• Maintain a high level of accuracy and attention to detail in all filing, verification, and research activities.
• Work on your feet approximately 80% of the time, including walking throughout a large vault and climbing step stools as needed.
• Handle production-based tasks related to document custody, releases, and filing in a timely and efficient manner.
• Use Microsoft Office tools, particularly Excel, to support tracking, reporting, and research activities.
• Lift boxes or files up to 30 pounds as needed in the course of daily vault operations.
• Multitask effectively in a production-oriented environment, balancing physical file handling with computer-based research and documentation.

Essential Skills

• Basic Microsoft Office skills, with particular emphasis on MS Excel.
• Production-based experience, preferably in a high-volume or operations environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical skills with a high level of attention to detail and accuracy.
• Ability to navigate multiple computer systems, applications, and search tools to find information.
• Ability to multitask and manage several tasks simultaneously in a production setting.
• Ability to lift up to 30 pounds safely.
• Comfort working on your feet most of the day, including extensive walking and climbing step stools.
• Ability to navigate various computer databases related to document custody and file management.

Additional Skills & Qualifications

• Experience working with document custody, vault operations, or filing systems.
• Familiarity with production environments where accuracy and speed are both critical.
• Proficiency using Microsoft Office, including Excel, for data entry, tracking, and research.
• Demonstrated ability to perform detailed research to locate missing or misplaced items.
• Strong attention to detail in both physical document handling and computer-based work.
• Comfort working with carts and other equipment used to move files within a large vault.
• Ability to remain focused and organized while working on your feet for extended periods.

Why Work Here?

You join a stable, structured operation where your attention to detail and reliability are truly valued. The environment offers consistent weekday hours, allowing for predictable work-life balance and routine. You work in a quiet, organized setting that supports focused, methodical work, and you gain experience with both physical document management and computer-based research—skills that are highly transferable across operations, compliance, and back-office roles.

Work Environment

The role is based in a quiet but very large vault that functions as an office warehouse full of files, arranged by customer and loan number. You are on your feet most of the day, walking through aisles of shelving and occasionally climbing step stools to access files. The dress code is business casual, with comfortable shoes recommended; tennis shoes are acceptable due to the amount of walking required. You work with carts to move files and use computer systems and databases at designated workstations. The schedule is first shift, Monday through Friday, from 8:00 a.m. to 4:30 p.m., providing a consistent daytime work routine.

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Minneapolis,MN.

This position is anticipated to close on Aug 5, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.