Case Manager - RRH

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.


Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.


In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Utilize Motivational Interviewing, and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking rapid re-housing services. Ensure data is accurate and complete and that all required accompanying documentation is collected. Update case notes in electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits.
• Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Assist with housing search and placement. Provide hands-on assistance to enable veteran to find suitable housing, including accompanying veteran to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas. Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing. Work collaboratively with community housing specialists to identify suitable housing.
• Conduct housing inspections for identified units prior to financial assistance being requested.
• Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships.
• Coordinate with Workforce Opportunities team to link participants to employment and educational assistance.
• Identify and make referrals to community resources including but not limited to preventive services, long-term case management programs, benefits assistance, SSI/SSDI, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
• Become SSI/SSDI Outreach, Access & Recovery Initiative (SOAR) trained, complete applications for SSI/SSDI, and follow up with progress towards obtaining benefits.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Conduct legal assessments and make referrals as needed.
• Assess participants’ need for Financial Assistance and submit completed requests as needed.
• Conduct outreach and engagement to target populations.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.
• Utilize electronic case management system. Maintain accurate and up-to-date client files.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.

• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Experience working with veterans/military, young adults, or LGBTQ populations preferred.
• Knowledge of NYC resources preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• This position includes fast paced case management and some field work. Candidates must be self-starters with the skills and energy to work with high need participants in the community.
• Strong engagement and interpersonal skills.