Legal Claims Investigator

Schedule & Work Environment

• Monday through Friday, 9:00 AM – 6:00 PM
• On-site position due to the confidential nature of legal matters
• Up to 5 hours of pre-approved overtime available weekly
• Professional office environment equipped with dual monitors, privacy dividers, headsets, and webcams
• Modern technology and tools provided to support productivity and case management success
• Conveniently located near public transportation, including bus and train access

Position Summary

The Claim Investigator is responsible for supporting all phases of injury claims within the Case Management department. This is a full-time, permanent position focused on claimant communication, case investigation, records review, and case progression throughout the pre-litigation process

Qualification

• Minimum of 3 year of experience in Personal Injury, Medical Malpractice, Insurance Defense, or a related legal environment
• Strong communication, listening, and interpersonal skills
• Empathetic, patient, and claimant-focused approach
• Detail-oriented with the ability to follow established procedures
• Self-motivated with strong organizational and time management skill
• Proficient in data entry and working with multiple software applications
• Ability to manage multiple priorities while maintaining accuracy

Key Responsibilities

• Conduct interviews and follow-up conversations with claimants or their representatives regarding personal injury matters, defective drugs or devices, and environmental contamination claim
• Perform pre-litigation investigations and assist with discovery-related activities
• Review records, prepare correspondence, conduct analytical work, and maintain case updates
• Coordinate the collection and retrieval of claimant records
• Review and annotate medical records according to established procedures
• Serve as the primary point of contact for assigned claimants and provide regular status update
• Communicate claim and case information to supervisors as needed
• Schedule claimant appointments, manage calendars, and maintain accurate case notes and documentation
• Guide claimants through the pre-litigation process while ensuring timely progression of their case