Seasonal Host

What You Will Accomplish

Greetsguests upon arrival andseatsthem at their table. Provides them with a menu and provides general information about the restaurants and meal options at the hotel.

Prepares/maintainsa list of guests waiting to be seated. Records guest name and number of guestsin party. Providesestimateof waiting time. Notifies party whentablecomesavailable. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.

Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.

Checksin with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart andinvitesthem to return at a future date.

Follows all standard food handling, sanitation, and health department guidelines.

Answers telephone andassistsguests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.

Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.

Assistsservice staff by running food, refilling beverages and bussing tables indiningroom if needed.

Ensure menus, checkpresentersand wine lists are kept clean and in good condition. Maintains cleanliness of work areas andhostessstand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.

Resolves guest complaints within scope of authority; otherwiserefersthe matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

• Prior customer service and cash handling experience

• Positive attitude and professional demeanor

• Communication and interpersonal skills with a commitment toa high levelof guest satisfaction

Great If you have

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Ability to deal with problems involving a few concrete variables in standardized situations

• Ability to learn and use telephone and computer systems used at the hotel