Kitchen Director

Kitchen Director

At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally while growing a high-performing enterprise.

Guided by our Purposeto honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformedwe strive to make a lasting impact that goes far beyond the walls of our restaurants.

Our Vision, "Courageous Care. Moments Igniting Movements.", reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community.

We are anchored in our Core Values, which define how we serve, lead, and treat one another:

• Ownership We take accountability for our actions and results.
• Generosity We recognize that everything we have is a gift, entrusted to us to serve others.
• Consistency We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.
• Care We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.
• Joy We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.

Role Overview

The Back of House (Kitchen) Director serves as the strategic and operational leader for all things related to the kitchen, such as operations, inventory, food safety, quality, and maintenance. This role is responsible for executing our Winning Hearts Every Day strategy, driving measurable business results, and developing leaders who multiply impact across the Serve Give Joy LLC Enterprise. Reporting directly to the General Manager and working closely with the Operator, Chief Human Resources Officer and other senior leaders, the Back of House Director ensures that our Corporate Purpose, Vision, and Core Values are the foundation upon which we grow the business. This leader is responsible for executing operational excellence as defined by Chick-fil-A, financial stewardship, and people development while ensuring every customer receives a consistent, efficient, and remarkable experience aligned with Chick-fil-A's vision to be the world's most caring company.

Key Responsibilities

• Vision and Purpose Alignment
• Customer Experience and Sales and Brand Growth
• Financial Stewardship
• Leadership
• Talent

Required Skills and Experience

• Demonstrated history as an enthusiastic servant leader with a record of leadership development and business results
• Proven excellent organizational skills and attention to detail
• Proven track record of excellent time management skills and meeting deadlines
• Demonstrated ability to create systematic and scalable operations
• Demonstrated history of acting with integrity, professionalism, and confidentiality
• Proven track record of strong analytical and problem-solving skills
• Proven track record of excelling with systematic follow-through and auditing skills
• Excellent verbal and written communication skills and an ability to coach Team Members

Additional Qualifications

• Strongly preferred bachelor's degree in hospitality management, business administration or other similar discipline
• 4+ years of experience in a restaurant leadership or operations role, directly overseeing both financial results and business growth
• Must be able to lift up to 50 pounds and stand for up to 8 hours
• A positive, growth mindset
• Able to work full-time (42+ hours a week) and various shifts per week (nights and weekends are required), including minimally one opening and one closing shift per week
• Have reliable transportation
• Be authorized to work in the United States
• Passion for Chick-fil-A's brand and a clearly defined intent to grow within the business

Benefits

• Competitive salary
• Meal benefits
• Simple IRA
• Mental health support
• Medical, dental and vision insurance
• Catering discounts
• Development opportunities
• Discretionary bonus eligibility
• Education investment
• 2.5 weeks (100 hrs) of Paid Time Off

Key Metrics

• Food Safety Score of- 2 or better
• Deloitte - 97% or higher
• Food cost gap -.5% or less
• OSAT 80%+ across all OSAT metrics
• Order Accuracy 98%+
• Speed of Service sub 4 minutes 30 seconds across all dayparts
• Restaurant profitability results meeting or exceeding Chick-fil-A's corporate profitability projection
• Execute Winning Hearts Strategies and lead restaurant goals and metrics
• Clear development as a leader and leader succession planning

Work schedule

• 8 hour shift
• Weekend availability
• Holidays
• Night shift
• Day shift