Help Desk Technician Level 2

Job Description

Job Description

JOB TITLE: IT Support Technician, Early Level 2HYBRID - MAJORITY REMOTE

Employment Type: Full-Time, W2

Location: New Jersey, United States

Schedule: Monday through Friday, 8 AM to 5 PM ET with a 1-hour lunch.

Compensation: $55,000 - $65,000, based on experience

Travel Requirements: This position is HYBRID, with approximately 80% of work done remotely. There is no in-office work, but client site visits will be necessary approximately 1x/week for troubleshooting. Clients are predominately located in Central and North Jersey.

We are hiring on behalf of a growing NJ-based managed service provider that specializes in technology support for small to medium-sized businesses, particularly in the construction industry. They've been doing excellent work for over a decade and are bringing on a dedicated technician so the team can continue to grow and serve their clients well. That's where you come in.

This is a full-time, W-2 hybrid role (80% remote) with occasional on-site client visits, primarily in Morris, Monmouth, and Ocean Counties. Mileage is reimbursed.

• Handling client support tickets via phone and email
• Managing user onboarding and offboarding
• Assisting with new hardware setup and configuration
• Using downtime to self-develop, learn new tools, and contribute to internal projects

Ticket volume is manageable and the client environments are well-maintained and standardized, so you're set up to succeed from day one.

You're the kind of person who doesn't need to be babysat. You can pick up the phone, handle a client with confidence, figure out a problem, document it properly, and move on to the next thing.

Baseline Experience Required:

• Remote support and ticketing systems
• Based networking concepts (DNS, DCHP, connectivity troubleshooting)
• Windows desktop operating systems and common-end user troubleshooting
• Strong documentation habits and attention to detail

Ideally, you have:

• 5+ years of IT or delivery technician experience.
• Comfort with (or ability to quickly learn) Microsoft 365 services
• A personable, professional phone presence
• Certifications (A+, Network+, Security+) are a plus but not required. Experience talks louder here.

Veterans, Reservists, Military Spouses are strongly encouraged to apply! If your tech experience comes from a military environment rather than corporate MSP, we'll be flexible on some of the tool-specific requirements. If you know networking fundamentals and you're a quick study, we'll work with you on the rest.

• Salary: $55,000 to $65,000 (based on experience)
• Employment type: Full-time W-2
• Equipment: Computer provided; candidates must have a personal mobile phone with a data plan
• Training: 4 to 6 weeks paid onboarding
• Background check required prior to hire

Why This Role?

Real autonomy. A consistent, daytime schedule. Leadership that genuinely wants to invest in the people they hire. If you want to be a cog in a machine, this isn't it. If you want to actually matter to the team you work with and have room to grow, this one's worth a conversation.

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This position is being sourced by Blue United Sourcing. Blue United Sourcing is proud to be a Veteran-Owned Small Business.

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Equal Opportunity Employer | Veterans, Active Military & Military Spouses Strongly Encouraged to Apply