General Manager

The Restaurant General Manager (RGM) leads the operation of the restaurants. The RGM has the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains.
• Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.
• Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
• Ensures food quality and 100% customer satisfaction.
• Ensures complete and timely execution of corporate & local marketing programs.
• Must maintain inspection standards set by franchise.

QUALIFICATIONS GUIDELINES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

• High School diploma or equivalent is required.
• 2-4 years of supervisory experience in a food service or retail environment is required.
• Proven track record of leadership and managerial skills while providing exceptional customer service is required.

LANGUAGE ABILITY

This position requires excellent written, verbal and group communication skills. This position also requires the ability to read, analyze, create and interpret general business memos and documents.

MATH ABILITY

This position requires excellent business math skills.

REASONING ABILITY

This position requires strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation.

COMPUTER SKILLS

Good computer skills required. Must be proficient with the use of internet and be able to utilize computerized business tools such as email, learning management systems, and memo software. Must be proficient in Word, Excel, PowerPoint, and other appropriate software.

SUPERVISORY RESPONSIBILITIES

This position requires supervisory responsibilities of crew members, shift leaders, and shift managers.

PHYSICAL DEMANDS

This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be lifting of supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the work day.

SPECIAL REQUIREMENTS/CERTIFICATION

• Servsafe Certification is preferred

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

RESTAURANT GENERAL MANAGER JOB

Full Job Title: Taco Bell Restaurant General Manager

The Taco Bell Restaurant General Manager is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. Key responsibilities include finding, hiring and developing employees, conducting new hire orientation and developing the training plan for each new hire. You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial plans. A successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Taco Bell is the place to learn, grow and succeed!

Job Requirements and Essential Functions

• High School Diploma or GED, College or University Degree preferred
• 2-4 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
• Basic personal computer literacy
• Must be at least 21 years old
• Must pass background check criteria and drug test
• Must have reliable transportation
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time