Swiss Farms General Manager

Job Description

Job Description

Swiss Farms – General Manager Job Description

America’s Drive-Thru Grocer

Position Title: General Manager

Locations: Sharon Hill, Folsom, Springfield, Swarthmore, Broomall, Brookhaven, Havertown, Drexel Hill, Clifton Heights, and Milmont Park

Employment Type: Full-Time

About Swiss Farms

Swiss Farms is America’s Drive-Thru Grocer, providing fast, friendly service and high-quality essentials right from the driver’s seat. As a General Manager, you lead a dynamic team, drive operational excellence, and deliver the signature Swiss Farms experience that keeps our communities coming back.

Position Summary

The Swiss Farms General Manager (GM) oversees all daily store operations, ensures outstanding customer service, manages staffing, manages inventory management, orders and recieves deliveries from 20+ vendors, and maintains high standards for inventory, safety, and financial performance. This role requires strong leadership, hands-on management, and the ability to thrive in a fast-paced, customer-focused environment.

Key Responsibilities

Store Operations & Leadership

• Oversee all day-to-day store operations and ensure smooth, efficient workflow.
• Train, lead, and motivate team members to deliver exceptional customer service.
• Maintain a positive, team-oriented culture consistent with Swiss Farms standards.
• Ensure compliance with company policies, safety standards, and operational procedures.

Customer Service Excellence

• Deliver the warm, personal drive-thru experience that defines Swiss Farms.
• Handle customer concerns professionally and promptly.
• Maintain clean, well-organized store layouts that support fast service and easy ordering.

Inventory & Product Management

• Manage ordering, receiving, stocking, and product rotation.
• Ensure proper execution of merchandising standards.
• Monitor waste, shrink, and product quality.
• Conduct regular inventory counts and reconcile variances.

Financial Performance

• Meet and exceed weekly and monthly sales and margin goals.
• Analyze store performance data and report back to the corporate team.
• Maintain cash-handling accuracy and security.

Team Development

• Recruit new team members and work with the corporate team to get them hired.
• Provide ongoing coaching, training, and performance evaluations.

Safety & Compliance

• Ensure all employees adhere to food safety and cleanliness guidelines.
• Maintain a safe work environment and conduct regular safety checks.
• Comply with all legal and regulatory requirements.

Qualifications

• 5+ years of management experience in retail, grocery, convenience, or food service.
• Strong leadership and communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, hands-on environment.
• Basic proficiency with POS systems, scheduling tools, and inventory software.
• Ability to lift 40 lbs or more and stand for extended periods.

What We Offer

• Competitive pay and bonus structure
• Paid time off
• Career advancement opportunities within a growing regional brand

Swiss Farms is America’s Drive-Thru Grocer, providing fast, friendly service and high-quality essentials right from the driver’s seat. As a General Manager, you lead a dynamic team, drive operational excellence, and deliver the signature Swiss Farms experience that keeps our communities coming back.

Company Description

Swiss Farms is America’s Drive-Thru Grocer, providing fast, friendly service and high-quality essentials right from the driver’s seat. As a General Manager, you lead a dynamic team, drive operational excellence, and deliver the signature Swiss Farms experience that keeps our communities coming back.