Fraud Call Center Representative

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n Fraud Call Center Representative – Onsite (San Antonio, TX): \n

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75/hr , and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

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• Full-Time Employment: Reliable schedule and stability.
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• Competitive Pay: Pay is $16.75/hr 
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• Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
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• Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
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• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
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• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
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• Full Benefits: Comprehensive benefit options and a great work environment that values your success.
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What You'll Do:

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• Efficiently manage a high volume of inbound calls in a fast-paced environment.
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• Provide outstanding customer support by answering inquiries related to their accounts.
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• Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.
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• Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
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• Process disputes and fraud claims in line with client policies and guidelines.
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• Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.
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• Log cases in the database, documenting actions taken and conversations with customers for accuracy.
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• Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.
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• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
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• Support team operations during peak times or absences to help maintain seamless service.
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What We’re Looking For:

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• An effective communicator who can clearly explain complex information.
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• A dedicated professional with a strong work ethic and problem-solving skills.
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• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
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• Ready to commit to 100% attendance during our three-to-five-week paid training period.
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Requirements:

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• Must be at least 18 years old with a High School Diploma or equivalent.
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• Must have 6 months of Customer Service, Call Center or Dispatch experience.
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• Complete a background check, credit check, and security fingerprinting.
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• This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 2822 General Hudnell Dr., San Antonio, TX 78266
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Training Requirements:

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• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support). 
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• Must maintain an average quiz score of 80%+ and complete all required E-Learning training
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Preferred Qualifications :   

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• 6 months of experience in the banking/financial industry.
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Looking for more information?
\n We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.75, which may be below your state's minimum wage. Please consider this when applying .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to  View email address on ziprecruiter.com. You may also click here to access Conduent's ADAAA Accommodation Policy.