Customer Service Supervisor

Job Title: Customer Service SupervisorLocation: Piscataway, NJType of Employment: PermanentIn Office/Hybrid/Remote: In OfficeSalary: $75,000 - 95,000Job Summary:LHH is partnering with a growing organization in the distribution space to identify an Customer Service Supervisor to oversee day-to-day operational functions across customer support, warehouse operations, and logistics coordination. This individual will play a key role in improving operational processes, supporting team leadership development, and driving efficiency initiatives across multiple business functions.The qualified candidate must have at least five years' related experience, come from a consumer packaged goods/manufacturing industry, and bring a hands-on leadership style.If this role aligns with your background, please apply today for consideration.Responsibilities:Provide daily oversight for key operational teams to ensure smooth and efficient business operationsSupport operational consistency across internal warehouse locations and third-party logistics providersPartner with department leaders to improve workflow efficiency, accountability, and overall team performanceSupport team growth and performance by developing leadership skills, improving accountability, and fostering a collaborative work environmentIdentify operational bottlenecks and implement process improvements to increase productivity and reduce inefficienciesDevelop and track KPIs and operational reporting metrics to monitor performance and support business goalsCollaborate with internal departments including sales, finance, procurement, and supply chain teams to ensure operational alignmentPartner with IT and systems teams to improve ERP utilization and support workflow automation initiativesAssist with operational readiness efforts related to future warehouse management system enhancementsHelp drive a results-oriented environment focused on efficiency, collaboration, and strong day-to-day executionRequired Experience:Bachelor's degree in Business, Supply Chain, Operations Management, or a related field preferredAt least 5 years of operations leadership experience within a distribution, logistics, manufacturing, or warehouse environmentExperience overseeing warehouse operations and logistics processes requiredStrong background leading teams in fast-paced operational settingsFamiliarity with ERP systems and operational reporting toolsExposure to warehouse management systems (WMS) and workflow automation tools is a plusStrong leadership, communication, and problem-solving abilitiesAbility to manage multiple priorities and collaborate cross-functionallyHigh level of accountability with a proactive and solutions-oriented mindsetThe company offers a competitive benefits package including medical, dental, vision, and paid time off.