Call Center Representative

Now Hiring: Patient Services Representative / Call Center RepresentativeLocations: Southington & Wallingford, CTAre you passionate about helping people and delivering exceptional customer service? Join a growing healthcare team where every call makes a difference. As a Patient Services Representative, you'll be the first point of contact for patients, helping them navigate their healthcare journey while working in a supportive, team-focused environment.If you're experienced with medical scheduling, thrive in a fast-paced setting, and enjoy making a positive impact on patients every day, we'd love to hear from you!Why You'll Love This OpportunityMonday-Friday schedule, 8:00 AM-5:00 PMJoin a respected healthcare organization focused on outstanding patient careWork with Epic EMR and enhance your healthcare experienceSupportive, collaborative team cultureOpportunity for long-term career growth in healthcareWhat You'll DoAs the voice of the organization, you'll help create a seamless and positive patient experience by:Managing 75+ inbound patient calls daily in a busy healthcare call centerScheduling, rescheduling, and confirming appointments with accuracy and efficiencyUtilizing Epic EMR to document patient interactions and maintain accurate recordsAnswering patient questions and providing exceptional customer service with empathy and professionalismCoordinating with clinical and administrative teams to ensure patients receive the support they needMaintaining up-to-date patient registration and demographic informationMeeting productivity and quality goals while delivering outstanding serviceMultitasking across scheduling systems, Epic, and phone platforms with confidenceContributing to a positive team environment and supporting ongoing process improvementsWhat We're Looking ForRequired QualificationsEpic EMR experience (required)Previous medical scheduling experience in a healthcare settingCustomer service and/or call center experienceStrong communication skills and a patient-first mindsetAbility to thrive in a high-volume environment handling multiple tasks simultaneouslyStrong attention to detail and organizational skillsPositive, professional, and team-oriented attitudePreferred QualificationsMedical receptionist or healthcare front desk experienceExperience in orthopedic or specialty practice settingsFamiliarity with healthcare scheduling workflowsProven ability to build rapport with patients and create positive experiencesWork EnvironmentYou'll be part of a fast-paced, energetic healthcare call center that plays a critical role in supporting patients and providers. This is a rewarding opportunity for someone who enjoys helping others, solving problems, and contributing to high-quality patient care. You'll work alongside a collaborative team that values professionalism, growth, and exceptional service.