Wallet Custody Operations Director

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

The Wallet Operations Director is responsible for the end-to-end operational integrity of the exchange's digital asset custody and wallet infrastructure. This role sits at the intersection of operations, security, compliance, and engineering, ensuring assets are safe, accessible, and correctly accounted for at all times. The role requires deep technical knowledge of blockchain infrastructure combined with operational discipline and regulatory awareness.

• Own and execute the daily operational cycle of hot, warm, and cold wallet management across all supported assets and networks
• Define and maintain rebalancing thresholds and triggers — ensuring hot wallets hold sufficient liquidity for withdrawals while minimising exposure
• Monitor wallet balances in real time; respond to alerts for low-balance, large outflows, or anomalous patterns
• Execute and authorise inter-wallet transfers (hot → warm → cold and vice versa), including multi-sig coordination with custodians or internal key holders
• Maintain SOPs for routine rebalancing operations and escalation procedures for off-cycle events
• Track gas/fee reserves across networks (ETH, BTC, TRON, Solana, etc.) and ensure fee wallets are topped up
• Coordinate with the treasury/finance team on asset flow reporting and reconciliation

• Provide operational inputs during licensing applications or regulatory reviews — documenting how client funds are segregated, custodied, and protected
• Design and recommend wallet architectures that meet jurisdictional requirements — including cold storage minimums, custodian approvals, and client asset segregation rules
• Work with legal and compliance teams to prepare wallet-related documentation for regulators (e.g., asset safeguarding policies, custody arrangements, asset-liability matching)
• Assess custody provider options (Fireblocks, Copper, Ceffu, BitGo, etc.) against regulatory expectations for each jurisdiction
• Flag operational risk or structural gaps ahead of audits or regulatory inspections
• Ensure wallet structures are scalable and adaptable as the exchange expands into new regulated markets

• Lead the design and implementation of PoR programmes for each site/entity — from methodology selection through to public publication
• Select and engage third-party auditors or verification partners; manage the relationship and audit cycle
• Define the PoR data scope: which assets, which wallets, which liabilities (snapshot definitions)
• Coordinate on-chain signing and Merkle tree construction with the engineering team to verify user liability coverage
• Build and maintain internal tooling or workflows to generate PoR snapshots on schedule (monthly, quarterly, or ad hoc)
• Respond to questions from users, auditors, or regulators on PoR methodology and results
• Stay current on evolving PoR standards and update methodology accordingly
• Ensure PoR results are consistent with internal reconciliation reports and finance records

• Serve as the operational counterpart to the Wallet Engineering and Security teams — translating business requirements into technical specifications and vice versa
• Participate in wallet infrastructure design reviews: new chain integrations, MPC/HSM upgrades, multi-sig policy changes, smart contract wallet deployments
• Drive the operational readiness checklist for any new wallet setup — key ceremony procedures, signing policies, access controls, DR/BCP scenarios
• Collaborate on key ceremony planning and execution (cold wallet creation, custody onboarding, signing authority changes) — ensuring proper documentation and witness procedures
• Conduct regular operational reviews with security: address findings from penetration tests, internal audits, or incident post-mortems
• Contribute to and review the Threat Model for wallet infrastructure; identify operational mitigations where technical controls are not sufficient
• Champion ongoing enhancements — proactively identifying process inefficiencies, latency bottlenecks, or risk gaps in the current setup

• Own the wallet-related operational risk register; assess, track, and mitigate risks
• Define and enforce transaction approval limits, dual-control requirements, and segregation of duties across the wallet ops team
• Act as incident commander for wallet-related issues (stuck transactions, incorrect sends, suspected compromise) — lead the triage, contain the impact, and drive the post-mortem
• Maintain a 24/7 on-call escalation framework for critical wallet events
• Ensure all wallet movements are logged with full audit trails; support forensic investigations as required

• Ensure wallet balances reconcile with exchange ledgers and on-chain state on a daily basis
• Partner with finance and product to resolve discrepancies, failed transactions, or asset suspension events
• Produce regular management reporting: wallet utilisation, rebalancing activity, PoR status, cold/hot ratio, incident log
• Support external audits (financial, security, regulatory) by providing wallet-related data and documentation

• Recruit, manage, and develop a team of wallet operations analysts/engineers
• Set team KPIs, OKRs, and performance standards
• Build a culture of operational rigour, security-first mindset, and continuous improvement
• Create and maintain runbooks, SOPs, and training materials to ensure operational resilience and knowledge retention
• Foster strong cross-functional relationships with Tech, Compliance, Legal, Finance, Risk, and Customer Support

• 4–8+ years in digital assets, crypto exchange, or institutional crypto custody
• Strong understanding of blockchain mechanics, UTXO vs account-based models, MPC, HSM, multi-sig
• Hands-on experience with Fireblocks, Copper, BitGo, Ceffu, or similar
• Familiarity with key ceremony procedures, cold storage operations, access control frameworks
• Exposure to regulated entity requirements (CMA, MICA, VARA or similar); understanding of client asset segregation
• Strong SOP authorship, incident management, reconciliation discipline
• Proven track record managing a small-to-mid-size ops team
• Comfortable with on-chain data, dashboards, and basic scripting for data pulls (SQL/Python a plus)

• Zero unplanned wallet outages or rebalancing failures
• Hot wallet exposure maintained within defined thresholds (% of total AUM)
• PoR published on schedule with zero material findings
• Reconciliation breaks resolved within SLA
• Regulatory wallet documentation accepted by all relevant regulators

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.