Administration Support Professional 2

Administration Support Professional 2

Location: Springfield and West Springfield, MA

Rate of Pay: $22.92 Per Hour

Hours: 35 hours per week

Schedule: Monday – Friday 8:30am-3:30pm

Position Summary: The Administrative Support Professional provides a wide range of administrative and direct service support, including data entry, report compilation, basic bookkeeping, general office duties, and receptionist coverage. This role also supports the daily operations of a human services office serving adults with diverse disabilities. The position requires frequent use of the Credible electronic health record system to ensure accurate documentation, quality assurance, and compliance.

Qualifications:

• High School diploma or GED required, plus at least one (1) year of related experience
• Experience with Microsoft Excel, basic accounting, internet use, email, and general office procedures
• Computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and comfort working with numbers and data
• Experience working with individuals with disabilities preferred
• Bilingual (Spanish) preferred
• First Aid/CPR certification preferred (training provided if needed)
• Technology-savvy, with the ability to learn and effectively use electronic health record systems (Credible experience a plus)
• Demonstrated ability to support the organization's mission by empowering individuals to make positive life changes

Requirements:

• Proficient in computer use, including Microsoft Word, Excel, Outlook, data entry, email, and internet navigation
• Ability to learn and effectively use the organization's Electronic Health Record (EHR) system
• Valid driver's license with a clean driving record required
• Must have access to a reliable vehicle and be willing to travel throughout the region to residential settings, workplaces, offices, and community organizations

Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.