Billing Specialist

Billing SpecialistLocation: Hybrid - Houston, 16825 Northchase Dr.Schedule: Monday-Friday | Standard business hoursJoin US Legal SupportUS Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently.We're looking for a detail-oriented professional who enjoys working with data, solving problems, and ensuring accuracy. If you thrive in a fast-paced environment and take pride in delivering high-quality work, we'd love to hear from you.About the RoleAs a Billing Specialist, you will play a key role in supporting our billing operations by ensuring invoices are generated accurately, client billing requirements are met, and billing issues are resolved efficiently.This position requires strong attention to detail, analytical thinking, and the ability to manage multiple priorities in a deadline-driven environment. The ideal candidate enjoys working with numbers, investigating discrepancies, and collaborating with internal teams to provide an exceptional client experience.Key ResponsibilitiesBilling & Invoice ProcessingProcess and generate invoices in a high-volume billing environment.Ensure finalized invoices are accurately posted within billing systems.Review invoices for accuracy, ensuring rates, charges, line items, and supporting documentation are correct.Apply client-specific billing requirements, rate tables, and contractual guidelines.Verify billing information prior to invoice distribution.Billing Analysis & ResolutionResearch, identify, and resolve billing discrepancies, including: incorrect rates, missing documentation, incomplete information, invalid or inaccurate charges.Initiate and manage billing disputes through resolution.Investigate account issues and recommend corrective actions.Maintain detailed documentation related to billing adjustments and dispute resolution.Client & Internal SupportRespond to billing inquiries from clients, attorneys, and internal stakeholders.Partner with Operations, Customer Service, Production, and other departments to resolve billing-related concerns.Provide professional and timely communication regarding invoice status and account inquiries.Support client satisfaction by delivering accurate and responsive billing support.Reporting & Operational SupportCreate ad hoc reports and analyze billing data using multiple systems and data sources.Maintain accurate records and audit trails.Assist with process improvement initiatives designed to increase efficiency and accuracy.Ensure compliance with company policies and financial procedures.Maintain strict confidentiality when handling financial and client information.What You'll BringExceptional attention to detail and commitment to accuracy.Strong analytical and problem-solving skills.Ability to manage multiple priorities and deadlines simultaneously.Excellent organizational and time-management skills.Strong verbal and written communication abilities.Customer-focused mindset and commitment to service excellence.Ability to work independently and collaboratively within a team environment.Professionalism and discretion when handling confidential information.QualificationsRequiredHigh School Diploma or equivalent.3-5 years of billing, accounting, accounts receivable, or related financial experience.Experience working directly with clients regarding billing matters.Strong understanding of billing processes and invoice review procedures.Intermediate to advanced Microsoft Excel skills.Strong attention to detail and accuracy.Excellent communication and problem-solving skills.PreferredExperience in legal services, litigation support, professional services, or a related industry.Experience working with client-specific billing guidelines and rate tables.Experience with billing software, financial systems, or ERP platforms.Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.Why Join US Legal Support?Competitive compensation packageMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off and Company HolidaysEmployee Assistance Program (EAP)Life InsuranceShort-Term and Long-Term Disability CoverageProfessional Development OpportunitiesCollaborative and team-oriented work environmentOpportunity to work with a growing, industry-leading organizationOur CultureAt US Legal Support, our people are our greatest asset. We foster a culture built on accountability, collaboration, innovation, and continuous improvement. We value employees who take ownership of their work, embrace challenges, and contribute to delivering exceptional service for our clients.As a Billing Specialist, you'll have the opportunity to make a direct impact on client satisfaction and business success by ensuring billing accuracy and supporting efficient financial operations.Physical DemandsThe physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.Prolonged periods of sitting and working on a computer.Frequent use of hands and fingers for typing and data entry.Ability to review financial documents and data with a high degree of accuracy.Ability to communicate effectively by phone, email, and in person.Work EnvironmentThis position operates in a professional office environment and routinely uses computers, phones, printers, scanners, and other office technology to support billing operations.Equal Employment OpportunityUS Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status under applicable law.Work AuthorizationCandidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.