Site Manager III

Overview The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services. Responsibilities Manages and oversees all services contracted by client at the assigned site by providing exceptional customer service and quality. Evaluates and resolves high‑priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment. Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively. Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff. Functions as a liaison between the client & CBPS. Prioritizes and schedules all work including overflow work to backup facility. Ensures proper maintenance and usage of all equipment and supplies. Conducts staff meetings to ensure communication of corporate policies and goals. Manages staff by selecting and recruiting, developing, and mentoring staff; handles corrective actions as necessary on a timely basis and in accordance with Company policy; evaluates performance; provides training and development opportunities; coaches and counsels staff. Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals. Interfaces with the client, operations team, and corporate departments as necessary. Qualifications 4 year college degree or comparable work experience. 4 to 5 years supervisory experience as a manager in a professional business setting; manage a site revenue of $70,000 with 1‑4 exempt & 13‑24 non‑exempt employees. Communicates effectively with diverse groups and clients. Exhibits ability to establish personal credibility with customers and staff. Ability to execute and deliver the highest quality of production and customer service. Establishes challenging, constructive, and open workplace culture. Works with peers & team to establish departmental decisions, processes & ensure standardized activities. Has ability to work in stressful situations and meet deadlines efficiently. Creates a customer‑focused environment. Exhibits excellent written and oral communication skills. Has strong organizational, administrative, record keeping & time management skills. Has strong team approach to business ethics. Must have excellent follow‑through skills. Physical Demands Occasionally lifting and/or moving of up to 50 lbs. What We Offer Competitive pay & benefits. Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide. Job Locations US-NC-Charlotte Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e‑mail us at View email address on click.appcast.io. #J-18808-Ljbffr Canon USA & Affiliates