Front Desk Guest Services Specialist
$22.41 - $28 per hourPine Street Inn
Job Description
Job Description
Description:
SCHEDULE : 40 hours, Monday – Friday 10:45pm – 7:15am. Essential position during weather or other emergencies.
Pays $22.41 - $28.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.
SUMMARY OF THE POSITION:
The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the direct care of guests; responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The FDGSS provide a welcoming environment at the front desk area for both staff and guests. The FDGSS Is responsible for documenting the shift’s activities and using proper communication channels for crisis support. They will answer general phone calls and problem solve questions whenever possible. The FDGSS is required to stay energized and focused even when demands are ambiguous and strenuous. The FDGSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The FDGSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
The Front Desk Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources. They will assist with the connecting guests to appropriate housing pathways & resources to aid guest on rapidly working on housing.
Requirements:EDUCATION/TRAINING:
REQUIRED:
- High School diploma or GED
PREFERRED:
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Knowledgeable using MS Outlook
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of one (1) year of experience in the Human Services field
- Excellent telephone and email communications skills
PREFERRED:
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
- Experience working with HMIS
- Experience in a customer service environment
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Front Desk Guest Services Specialist in Boston, MA vacancy
$21.5 - $22.5 per hour
Colwen Management Inc is seeking a Front Desk Associate for The Row at Assembly Row in Somerville, MA. In this on-site role, you will manage guest registrations, provide exceptional customer service, and resolve inquiries efficiently. Candidates should have prior hotel...SuggestedHourly payShift work$26.44 - $29.57 per hour
Position Summary Guest/Office Services Specialist is a client‑facing role responsible for delivering exceptional front‑of‑house service while supporting core office services operations... ...Guest Services and Front Desk Operations Greet and assist clients, visitors...SuggestedHourly payFull timeTemporary workWork at officeFlexible hours- A luxury hotel chain in Boston is looking for an Assistant Front Office Manager to oversee the Front Desk and Guest Services. The role requires previous luxury hotel experience and involves managing both guests and associates while ensuring exceptional customer service....SuggestedNight shift
- ...Hilton Hotels - - Responsibilities: Greet guests and register at the front desk; complete check-in and assign rooms; Assist guests with check-out and... ...using the POS system; Provide information about hotel services, local area, and promotions; Upsell hotel services and...SuggestedLocal area
Hilton Hotels Corporation
Boston, MA3 days ago - ...Supreme Fitness Group - JobID: 100-169299620 [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly...SuggestedImmediate start
Supreme Fitness Group
Boston, MA2 days ago - ...Job Description Description: Apex Concierge Services INC is seeking a hospitality-driven Guest Services Associate to support one of our luxury residential... ...food and beverage service, customer experience, or front desk operations who enjoy creating welcoming and...Hourly payWork at officeLocal areaFlexible hoursShift workAfternoon shift
Apex Concierge Services Inc
Boston, MA9 days ago - ...teamwork, compassion, and continuous progress. If you’re a Patient Service Specialist who believes relationships matter and meaningful care start... ...accurate information in the EHR Helping keep the front desk organized, efficient, and patient ready What you bring...Local areaFlexible hours
Bookmark Medical
Chestnut Hill, MA2 days ago $22 - $24 per hour
...flexible, supplemental income ? Join our On-Call Office Services Specialist (Floating) team in Boston, MA and gain hands-on experience... ...room setups, and assist with light maintenance tasks. Front Desk & Guest Services: Welcome visitors, manage calls and visitor...Extra incomeTemporary workWork experience placementWork at officeImmediate startFlexible hoursSPS-North America
Boston, MA23 days ago$58.96k - $76k
...Job Title Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis... ...Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to...Full timeWork experience placementLocal areaShift workNight shiftMarriott International Inc
Cambridge, MA2 days ago$27 per hour
...Front Desk Supervisor Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front... ...Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership...Flexible hoursNight shiftDavidson Hospitality Group
Cambridge, MA1 day ago- ...Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Assistant Front Office Manager Front Office Manager Assistant General Manager Interview, select, train, schedule, coach...Immediate startAll shiftsWeekend work
The Rittenhouse Hotel
Boston, MA2 days ago $16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Medford, MA7 hours ago- ...hospitality management company in Boston is seeking a Full Time Front Desk Associate. Responsibilities include operating the front desk, managing guest inquiries, and ensuring exceptional customer service. The ideal candidate will have hotel experience and strong communication...Full timeFlexible hours
- Highgate Hotels L.P. is seeking a Front Office Manager for The Newbury Boston in the Back Bay neighborhood. This role focuses on overseeing Front Desk operations, ensuring high-quality guest service, and maximizing revenue. Candidates must have at least 2 years of luxury...
$23 per hour
Colwen Management Inc is hiring a Front Desk Supervisor for the Residence Inn/Fairfield Inn Chelsea... ...operations, supporting staff, and ensuring guest satisfaction. The ideal candidate will bring strong leadership, customer service skills, and a two-year hospitality degree...Hourly pay- ...Job Description Are you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? Bella Santé is seeking a full-time Front Desk Supervisor in our Boston location. We are searching for bright, outgoing...Full timeSeasonal work
Bella Sante Day Spas
Boston, MA17 days ago - A healthcare provider in New Hampshire is looking for a Patient Service Representative to manage front desk operations. This role includes greeting and registering patients, answering phones, scheduling appointments, and entering patient data. The ideal candidate has a...Full timeMonday to Friday
$22.6 - $25 per hour
MIT Health in Cambridge, MA is looking for a Patient Service Representative. This role is essential for managing patient flow and appointment scheduling while ensuring effective communication with patients and healthcare providers. Responsibilities include greeting patients...Hourly pay- ...regional healthcare provider in New Hampshire seeks a dedicated Front Desk Clerk to manage patient interactions and administrative tasks.... ...contribute to our mission of providing integrated healthcare services. This role offers competitive pay and benefits, including...
$17.21 - $19.36 per hour
...our vision for a world where science belongs to each of us for the good of all of us. What You’ll Accomplish Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone,...Part timeWork at officeLocal area$26 per hour
Front Desk Supervisor - The Row Hotel at Assembly Row Job Category : Rooms Front Office Requisition... ...and Night Audit teams with a focus on guest and associate satisfaction. Successful... ...Front Desk Experience, strong customer service focus, and the ability to train and grow...Hourly payFull timeLocal areaFlexible hoursNight shift$22 - $24 per hour
...Job Title: Field Support Specialist Reports To: The Field Support... ..., will report to the Client Services Supervisor, Client Services... ...and orders accordingly. Front of House Provides reception... ...as needed. Welcome guests receive and catalog guest information...Temporary workWork experience placementWork at officeImmediate startSPS-North America
Boston, MA3 days ago$20 per hour
The-Farrington-Inn in Boston is seeking a capable person to help manage daily operations at our guest house. Responsibilities include customer service, basic computer work, and housekeeping tasks. Full-time hours are Monday to Friday from 9 AM to 5 PM, with a starting...Hourly payFull timeLive inImmediate startMonday to Friday$30 per hour
...providing exceptional hospitality to clients, guests, and employees. This role requires a... ..., and issue resolution Manage front desk operations, including answering phone lines... ...vendors for office supplies, maintenance, and service needs Register and assist visitors in...Part timeWork at officeRemote workOpensity Solutions
Allston, MA2 days ago$22 - $24 per hour
...Field Support Specialist Boston, Massachusetts, United States... ...Specialist will report to the Client Services Supervisor, Client Services... ...and orders accordingly. Front of House: Provides... ...coverage as needed. Welcome guests receive and catalog guest information...Temporary workWork experience placementWork at officeImmediate startSPS North America Inc
Boston, MA15 hours ago$80k
...Senior Office Services Specialist A career that's the whole package! At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where...Full timeWork at officeWorldwideFlexible hoursShift workConga
Boston, MA2 days ago- ...Cambridge, Massachusetts is seeking a Night Auditor to balance revenue and settle accounts nightly while performing tasks of a Guest Service Agent. The ideal candidate will have a high school diploma, night audit or accounting experience, and computer skills, particularly...Night shift
$17.02 - $21 per hour
...Senior On?Site Service Specialist The Senior On?Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high?volume duplicating...Full timeTemporary workWork experience placementWork at officeWorldwideRelocationRelocation packageFlexible hoursAfternoon shiftRicoh USA, Inc.
Boston, MA2 days ago- ...Senior On‑Site Service Specialist Position Profile The Senior On‑Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high...Temporary workWork experience placementWork at officeWorldwideFlexible hoursAfternoon shift
Ricoh Americas Corporation
Boston, MA4 days ago - ...reliable and enthusiastic customer service oriented people to work opening shifts at our reception desk Monday-Friday . Our team... ...legendary service to our members and guests, and plays an integral role in... ...Provide a clean and organized front desk Become proficient in...Monday to FridayShift workDay shift
NB Fitness Club
Brighton, MA11 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Guest Services Specialist. Be the first to apply!
Related searches
- service consultant Boston, MA
- card services specialist Boston, MA
- environmental services attendant Boston, MA
- office service associate Boston, MA
- information technology and services consultant Boston, MA
- ultimate staffing services Boston, MA
- veterans service officer Boston, MA
- guest services associate Boston, MA
- site services specialist Boston, MA
- staff services manager Boston, MA