Front Desk Guest Services Specialist
$22.41 - $28 per hourPine Street Inn
Job Description
Job Description
Description:
SCHEDULE : 40 hours, Monday – Friday 10:45pm – 7:15am. Essential position during weather or other emergencies.
Pays $22.41 - $28.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.
SUMMARY OF THE POSITION:
The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the direct care of guests; responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The FDGSS provide a welcoming environment at the front desk area for both staff and guests. The FDGSS Is responsible for documenting the shift’s activities and using proper communication channels for crisis support. They will answer general phone calls and problem solve questions whenever possible. The FDGSS is required to stay energized and focused even when demands are ambiguous and strenuous. The FDGSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The FDGSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
The Front Desk Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources. They will assist with the connecting guests to appropriate housing pathways & resources to aid guest on rapidly working on housing.
Requirements:EDUCATION/TRAINING:
REQUIRED:
- High School diploma or GED
PREFERRED:
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Knowledgeable using MS Outlook
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of one (1) year of experience in the Human Services field
- Excellent telephone and email communications skills
PREFERRED:
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
- Experience working with HMIS
- Experience in a customer service environment
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Front Desk Guest Services Specialist in Boston, MA vacancy
- A luxury hotel chain in Boston is looking for an Assistant Front Office Manager to oversee the Front Desk and Guest Services. The role requires previous luxury hotel experience and involves managing both guests and associates while ensuring exceptional customer service....SuggestedNight shift
- ...Front Desk Guest Service Associate The Front Desk Guest Service Associate position requires a person with very good customer service skills who will be interacting with our Members and Guests at the front desk. They would also be required to work in an office environment...SuggestedWork at officeImmediate startWorldwideShift workWeekend work
- ...Job Description Are you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? Bella Santé is seeking a full-time Front Desk Supervisor in our Boston location. We are searching for bright, outgoing...SuggestedFull timeSeasonal work
Bella Sante Day Spas
Boston, MA8 days ago $22 - $24 per hour
...flexible, supplemental income ? Join our On-Call Office Services Specialist (Floating) team in Boston, MA and gain hands-on experience... ...room setups, and assist with light maintenance tasks. Front Desk & Guest Services: Welcome visitors, manage calls and visitor...SuggestedExtra incomeTemporary workWork experience placementWork at officeImmediate startFlexible hoursSPS North America Inc
Boston, MA1 day ago$21.4 per hour
...Job Description Job Description Guest Services Specialist Boston, MA Hours: ~ Thursday – Monday: 7:00a – 3:00p Responsibilities: Motivate guests daily to transition quickly out of the shelter into stable housing, including family reunification or community...SuggestedHourly payPermanent employmentRelocationComplete Staffing Solutions
Boston, MA9 days ago- Highgate Hotels L.P. is seeking a Front Office Manager for The Newbury Boston in the Back Bay neighborhood. This role focuses on overseeing Front Desk operations, ensuring high-quality guest service, and maximizing revenue. Candidates must have at least 2 years of luxury...
- ...regional healthcare provider in New Hampshire seeks a dedicated Front Desk Clerk to manage patient interactions and administrative tasks.... ...contribute to our mission of providing integrated healthcare services. This role offers competitive pay and benefits, including...
- Boston Eye Surgery and Laser Center (BESLC) is seeking a full-time Front Desk Representative to work in Boston, with occasional coverage in Waltham. The role includes greeting patients, handling records, and maintaining HIPAA compliance. Ideal candidates must be comfortable...Full time
- A healthcare provider in New Hampshire is looking for a Patient Service Representative to manage front desk operations. This role includes greeting and registering patients, answering phones, scheduling appointments, and entering patient data. The ideal candidate has a...Full timeMonday to Friday
$26 per hour
Front Desk Supervisor - AC Hotel Boston Downtown Job Category : Rooms Front Office Requisition... ...and Night Audit teams with a focus on guest and associate satisfaction. Successful... ...Front Desk Experience, strong customer service focus, and the ability to train and grow...Full timeLocal areaFlexible hoursNight shift- Bella Sante in Boston is seeking a full-time Front Desk Supervisor to lead the spa’s guest services operations. This role is essential in creating positive guest experiences and managing the front desk according to spa standards. The ideal candidate should possess excellent...Full time
- Westmont Group is seeking a Front Desk Supervisor in Boston, MA, to manage guest services and team performance. Responsibilities include training staff, handling registrations, and ensuring client satisfaction. This full-time role includes benefits such as medical insurance...Full time
$18 per hour
...Part-Time Office Services Associate Consider a new, rewarding career today as a Part-Time (On-Call) Office Services Associate with... ...packages throughout campus to appropriate client personnel Front desk reception coverage including answering phones and directing calls...Hourly payFull timePart timeWork at officeLocal areaWeekend workIST Management
Boston, MA2 days ago$17.02 - $21 per hour
...Senior On‑Site Service Specialist The Senior On‑Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high‑volume duplicating...Full timeTemporary workWork experience placementWork at officeWorldwideRelocationRelocation packageFlexible hoursAfternoon shiftRicoh USA, Inc.
Boston, MA2 days ago$80k
...Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Senior Office Services Specialist Locations: Boston, MA Reports to: Director Global Facilities A quick snapshot This is an onsite position,...Full timeWork at officeImmediate startWorldwideFlexible hoursShift workConga
Boston, MA3 days ago$22 - $24 per hour
...Office Services Specialist Boston, Massachusetts, United States Job Title: Field Support... ...supplies and orders accordingly. Front of House Provides reception or... ...office) coverage as needed. Welcome guests receive and catalog guest information,...Temporary workWork experience placementWork at officeImmediate startSPS North America Inc
Boston, MA2 days ago- ...Description Veterinary Client Service Representative – Equine Elgin Veterinary Hospital Elgin, TX Part-time: About 18... ...appointments and address client inquiries and concerns promptly. Front Desk: Greet clients, check them in for appointments, and maintain a...Full timeTemporary workPart timeWork at officeFlexible hours
Elgin Veterinary Hospital
Medford, MA4 days ago $24.12 - $30.14 per hour
...Service Center Representative The Service Center Representative... ...include hospitality (reception / desk coverage), back-office... ...Service Center, including greeting guests, responding to inquiries, and... ...-- Staffs CSTM Service Center Front Desk. -- Serves as primary liaison...For contractorsSummer workAfternoon shiftBoston College
Newton, MA5 days ago$16 - $19 per hour
A property management firm is seeking Concierge Attendants to provide exceptional service in luxury condominiums in Boston. Responsibilities include greeting residents and guests, managing mail/packages, and ensuring a welcoming lobby environment. Candidates must have...Hourly payFull timeFlexible hours$17 per hour
...Customer Service Representative We are looking for reliable and... ...opening shifts at our reception desk Monday-Friday. Our team provides... ...service to our members and guests, and plays an integral role in... ...Provide a clean and organized front desk Become proficient in the...Hourly payMonday to FridayShift workDay shift$20.5 - $27.59 per hour
...Representative, you’ll deliver clear communication, excellent service, and smooth coordination to ensure every patient experience is... ...the appropriate next step in their care journey Clinic Flow & Front Desk Operations Monitor patient and visitor flow within the...Hourly payMonday to FridayShift work$22.36 - $27.26 per hour
...Summary The incumbent in this role will support the clinic practice front desk by performing tasks such as patient check‑in, patient... ...functions related to patient access, including front‑end customer service, patient check‑in, scheduling, outreach, registration,...Full timeContract workWork at officeMonday to FridayFlexible hoursShift workWeekend work$22.36 - $27.26 per hour
Overview The incumbent in this role will support the clinic practice front desk by performing tasks such as patient check-in, patient... ...Coordinate front-end patient access including front end customer service, patient check-in, scheduling, and registration. Insurance/...Hourly payWork at office$18 per hour
Join to apply for the Customer Service Agent role at Cape Air Join to apply for the Customer... ...Representative, Full-Time Call Center Guest Service Attendant Encore Boston Harbor... ...000.00-$57,000.00 4 days ago Core Crew (Front Desk & Sales) - Fenway, MA Customer Service Representative...Full timePart timeWork experience placementRemote workWork from homeRelocation packageNight shiftWeekend work$18 - $22 per hour
Future Opening: Overnight Member Services Representative Replies within 24 hours Bonus based... ...members, prospective members, and guests. The role also includes closing the shift... ...exceptional customer service. Handle all front‑desk activities, including: Answer phones in...Hourly payLocal areaShift workNight shift$55k - $65k
...implementation, customer success, enablement, or similar customer facing roles Hospitality experience, including hotels, resorts, front desk operations, or sales and events, is a strong advantage Strong communication skills with the ability to clearly explain concepts...Full timeLocal areaFlexible hours$15 per hour
...staff in Boston, MA. As part of the Freedom Boat Club team, you will greet members, maintain vessels, and ensure exceptional customer service by working on the docks. Candidates must be at least 18 years old and able to work in various weather conditions. The position...Hourly paySeasonal work$70k - $80k
...operations, and growth of food and beverage services at The Platform, a new performing arts... ...quality standards and shape a welcoming guest experience for a major new arts venue. The... ...Coordinate with The Platform's production and front-of-house teams, and building management...Full timeLocal areaImmediate startFlexible hoursNight shiftAfternoon shiftWeekday workGlobal Arts Live
Hyde Park, MA6 days ago$15 - $17.95 per hour
...Location: Davis Square, Somerville, MA, 02144, United States Base Pay: $15.00 - $17.95 / Hour Job Category: Boston, Club Team, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - Davis Square Phone: (***) ***-****...- Patient Service Representative - Neurology - Full Time Position Summary - M - F 8 am -... ...Assumes responsibility for all facets of front desk operations, including greeting and... .... Schedules referral appointments with specialists, hospital testing and lab work. Completes...Full timeTemporary workPart time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Guest Services Specialist. Be the first to apply!
Related searches
- experienced service advisor Boston, MA
- environmental service aide Boston, MA
- service delivery associate Boston, MA
- honda service advisor Boston, MA
- client services associate Boston, MA
- human services specialist Boston, MA
- family services specialist Boston, MA
- part time service advisor Boston, MA
- support services associate Boston, MA
- patient service associate Boston, MA