Customer Service Representative

Customer Service Representative The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. Responsibilities include: Efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. Verifying all shipping, billing, pricing, and purchase order information. Entering special instructions related to orders, customer requests/code maintenance, and notes. Updating customer files with quoted pricing, new items, address changes, delivery instructions, etc. Communicating and providing necessary support to sales staff while in the field. Regularly communicating with internal and external customers on various issues. Operating as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary. Auditing customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders. Documenting and resolving customer complaints. Processing customer product returns in a timely manner and in accordance with prescribed and documented procedures. Ensuring Compliance, Regulations, and Policy Alignment across daily functions. Education and experience required: 2+ years of experience in Customer Service or similar discipline. Chemical Distribution or Manufacturing is a plus. Capacity to problem solve, work independently, and demonstrate strong listening, speaking and decision-making skills. Excellent interpersonal skills with a passion for collaboration. Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking. Dedication to teamwork, customer satisfaction, and results. Excellent written/oral communication skills. Willingness to work overtime, have on-call hours, or work after hours. Keeping calm when on customer calls. Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools. Our Offer: Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. Paid parental leave Education assistance program Employee assistance program Various healthcare plan options as well as 401(k)