Commercial Billing Assistant and CSR

Job Description

Job Description

Job Description:

James River Air Conditioning is seeking a detail-oriented and customer-focused Billing Assistant / CSR to support our Commercial Service Department. This role will primarily assist with billing and invoice processing while also providing administrative and customer service support to the service team. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment.

Duties and Responsibilities

Primary Responsibilities

• Assist Billing Specialist with preparation and processing of customer invoices
• Manage customer billing portals, including invoice posting, tracking, and follow-up
• Monitor portal statuses to ensure timely submission and approval of invoices
• Assist with payment processing and reconciliation
• Support collections efforts on outstanding invoices
• Respond to and help resolve customer billing and invoice inquiries
• Any other job duties as assigned by manager

Preferred Experience With Customer Portals/Platforms:
Ariba, Coupa, ServiceChannel, ResQ, Talia, Corrigo Pro, ServiceTitan

Secondary Responsibilities

·  Assist with incoming phone traffic for the Commercial Service Department

·  Support field and sales teams with purchase order requests

·  Assist with employee timesheet processing and administrative support

Qualifications and Requirements

·  Prior billing, accounts receivable, customer service, or administrative experience preferred

·  Experience with customer/vendor billing portals strongly preferred

·  Strong attention to detail and organizational skills

·  Ability to multitask and manage competing priorities

·  Proficient in Microsoft Office and general computer systems

·  Strong communication and customer service skills

·         All successful candidates must be able to pass the required background check and drug-screen.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

o   7:30 am – 4:00 pm (Monday – Friday – Hours may vary based on business needs)