Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2010 and we’re currently a growing team of two with big plans for what’s next. Before becoming an agent, I worked with State Farm, which gave me a strong foundation in the business and a clear understanding of what it takes to build a successful agency.

I’m married and have three kids, so I understand the value of work-life balance and creating an environment where people can work hard, hit goals, and still have a life outside of the office.

For our team, we offer work-life balance and licensing reimbursement, along with the opportunity to be part of an agency that’s focused on growth and long-term success. Our culture is competitive in a positive way — we’re goal-oriented, driven, and motivated to win.

We’re looking for a self-starter who is self-motivated, competitive, and ready to grow with us. If you want to be part of something that’s building momentum and where your effort truly makes an impact, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Derek Leblanc - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.