Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

At Luke Dix State Farm, we're a close-knit, growth-minded team that genuinely supports one another. We work hard, move fast, and take pride in building long-term relationships within our community. Questions are welcomed, learning is encouraged, and no one is left to figure things out alone. If you're looking for a workplace where people care about doing right by customers and each other, you'll feel at home here.

We're seeking a Customer Service Representative who is service-oriented, detail-driven, and comfortable speaking up when a customer could benefit from better coverage or additional protection. This role is ideal for someone who enjoys multitasking, problem-solving, and building real relationships—not just processing transactions. No prior insurance experience is required. We provide training and support throughout the licensing process.

What You'll Do

• Serve as a primary point of contact for customers, answering questions and providing policy guidance
• Review customer profiles to understand needs and recommend appropriate coverage
• Assist with policy changes, updates, and service requests
• Maintain accurate records of customer interactions
• Work collaboratively with a supportive, team-first agency

What Helps You Succeed Here

• Strong communication skills and a genuine desire to help people
• Ability to multitask and stay organized in a fast-paced environment
• Service-minded with confidence in making coverage recommendations
• Detail-oriented, dependable, and coachable
• Willing to obtain Property & Casualty and Life & Health insurance licenses prior to start date (Agency will reimburse licensing costs after hire)
• Previous customer service experience is a plus, but not required

Training, Compensation & Benefits

• Base salary: $40,000–$50,000 (based on experience)
• Performance bonuses & commissions , with total earning potential of $50,000–$60,000
• Structured training during a 90-day probationary period
• Medical, Dental, & Vision Insurance
• 401(k) with employer matching
• Paid Time Off & major holidays off
• Ongoing training and professional development
• Consistent Monday–Friday, 11am–5pm schedule

If you're looking for a long-term role with room to grow—whether that's deepening your service expertise or eventually moving into sales—we'd love to hear from you. Compensation: $40,000.00 - $60,000.00 per year

Do you want a career and not just a job?

Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. Come work with an energetic, fun team at Luke Dix - State Farm Agent!

About Our Agency

• Our office is located in Carlsbad, California.
• Our office is open Monday - Friday, 9am - 5pm.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.