Administrative Compliance Technician

Specialized Administrative Support

The purpose of this classification is to provide specialized administrative support for a diverse department. Incumbents in this classification provide specialized administrative support that requires a knowledge of departmental operations and procedures. Specifically, this position is to support a highly specialized compliance department that has three distinct divisions: Disadvantage Business Enterprise/Local Small Business Opportunity Program, Equal Employment Opportunity, and Americans with Disabilities Act, with executing the necessary daily job functions and to provide a much needed resource for the department.

Key Responsibilities And Performance Standards:

• Assists DBE Coordinator in contract data and program administration, tracking, and data entry, along with compiling the needed information for annual, semi-annual, and quarterly reporting. Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; and compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
• Assists EEO Coordinator with intakes, investigation interviews, and departmental reports. Schedules all interviews. Assists with composing letters and reports of findings. Assists with compiling information and preparation of the EEO-4 report. Logs, tracks, and maintains all EEO cases in the Cityworks database as well as paper files. Attends and participates in various training programs.
• Assisting ADA coordinator in compiling and maintaining data for the transition plan update and citizen ADA complaints.
• Assisting in the maintenance of the compliance department's records and ensuring the accuracy of those records.
• Receives and sorts incoming documentation and materials: sends/receives documentation; distributes/delivers incoming faxes, mail, or other documentation to appropriate personnel; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming packages and delivers to appropriate personnel; processes outgoing mail; and copies and distributes forms, reports, correspondence, schedules, agendas, or other documentation.
• Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding department/division services, procedures, fees, or other issues; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution; receives payments for various fees, fines, or services: records transactions, posts payments, and issues receipts; balances cash drawers; prepares revenues for deposit; and forwards as appropriate.
• Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
• Perform other duties of a similar nature or level.

Education: High school diploma or GED. Associates Degree preferred in a related field.

Experience: Three (3) years of progressively responsible administrative program experience, involving program conformance monitoring, research, and report writing.

Knowledge/Skills/Abilities:

• Considerable knowledge of modern office procedures and policies.
• Familiarity with federal, state, and local laws, codes, and regulations such as federal 49 CFR Parts 23 & 26 and EEOC federal laws.
• Principles and practices of contract compliance.
• Proficiency in maintaining files and dealing with the public.
• Demonstrated ability to work independently.
• Good communication skills, both oral and written.
• Interpersonal skills as applied to interaction with coworkers, supervisor, and the general public.
• Provides excellent customer service, both internally and externally.
• Ability to work on multiple tasks and shift priorities as needed.
• Ability to keep highly sensitive information confidential.

Licensing/Certification: Possess or have the ability to obtain and maintain a valid State of Georgia Notary Public certification.

Other:

• Travel is required from office to other locations.

Performance Aptitudes:

• Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Augusta, Georgia Government