Senior Product Manager, Product Services & Integrations

Role Description

The Senior Product Manager, Product Services, plays a key role in defining and delivering customer-driven enhancements, fintech integrations, and implementation commitments across Alkami’s Digital Banking platform. Operating within a fast-paced Product Services environment, this role partners directly with Financial Institutions, sales teams, third-party vendors, and engineering teams to evaluate opportunities, define solutions, and drive successful delivery of client and prospect commitments.

Working within established Product Services processes and delivery frameworks, you are responsible for translating business needs into clear product and technical requirements, managing priorities across a diverse portfolio of initiatives, and driving execution from discovery through delivery.

Success in this role requires strong technical acumen, customer engagement skills, and a broad understanding of the digital banking ecosystem. You will work across multiple product areas and fintech partners, collaborating with clients, vendors, and engineering teams to remove blockers, accelerate decision-making, and deliver high-quality solutions.

Essential Duties & Responsibilities

• Evaluate and define customer-requested enhancements, fintech integrations, and sales commitments, partnering with clients, vendors, sales teams, and internal stakeholders to determine scope, feasibility, technical approach, and business value.
• Lead end-to-end delivery of Product Services initiatives, from requirements gathering and solution definition through development, testing, implementation, and launch.
• Drive delivery velocity by maintaining momentum across customer, vendor, and engineering stakeholders, ensuring decisions are made quickly and execution remains focused on customer commitments.
• Demonstrate strong ownership and accountability for customer commitments, proactively driving alignment, resolving ambiguity, escalating issues when necessary, and ensuring successful outcomes.
• Manage and prioritize a portfolio of client commitments, sales gap commitments, and strategic product support initiatives, balancing customer needs, contractual obligations, business priorities, and engineering capacity.
• Identify, communicate, and proactively remove delivery blockers related to vendor readiness, environment setup, test data availability, technical specifications, integration dependencies, and implementation processes.
• Serve as the product lead for customer-facing integrations involving APIs, single sign-on (SSO), eDocs, check images, Remote Deposit Capture (RDC), authentication providers, and other third-party fintech solutions.
• Partner closely with engineering teams to translate business requirements into clear functional and technical requirements, ensuring successful execution and delivery quality.
• Work directly with Financial Institutions, fintech partners, and third-party technology vendors to gather requirements, validate technical capabilities, resolve implementation challenges, and drive rapid decision-making throughout the delivery lifecycle.
• Collaborate with strategic product teams to support delivery of customer commitments and provide product expertise across a broad range of digital banking capabilities and integrations.
• Communicate project status, risks, dependencies, and recommendations to customers, sales teams, leadership, and cross-functional stakeholders to ensure alignment and informed decision-making.
• Maintain a strong understanding of Alkami’s Digital Banking ecosystem, integration patterns, fintech partner landscape, and implementation best practices to support effective solution design and delivery decisions.
• Continuously improve Product Services processes, integration delivery practices, and implementation approaches to improve speed, predictability, and customer outcomes.

Qualifications

• 5–8 years of experience in Product Management, Product Services, Professional Services, Solutions Consulting, Technical Account Management, Implementation Management, Business Analysis, or a closely related customer-facing software delivery role.
• Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field; or equivalent professional experience. An MBA or other relevant graduate degree is a plus but not required.

Requirements

• Proven success leading customer-facing integrations, implementation commitments, enhancement delivery, or professional services initiatives.
• Strong understanding of APIs, authentication technologies, single sign-on (SSO), data exchange frameworks, and enterprise software integrations.
• Experience working directly with customers, Financial Institutions, and third-party technology vendors to gather requirements, validate solutions, manage expectations, and resolve implementation challenges.
• Skilled at eliciting business needs, documenting requirements, identifying dependencies, and defining practical solutions that balance customer value, technical feasibility, and delivery timelines.
• Broad understanding of digital banking products, fintech integrations, and third-party service providers.
• Effective communication with customers, vendors, engineering teams, sales teams, and leadership.
• Demonstrates a strong bias for action and accountability.
• Comfortable navigating complex delivery challenges involving multiple teams, vendors, and dependencies.
• Uses qualitative and quantitative information to prioritize work, evaluate tradeoffs, assess risks, and improve delivery outcomes.

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match
• Diverse and inclusive culture

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.