Senior Product Manager - Servicing

Role Description

The Senior Product Manager - Servicing will own the product experience across Greenbox Capital’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers. This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.

You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.

Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.

In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital’s product pod structure. This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.

Qualifications

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field
• Minimum 5 years of product management experience delivering complex software or technology-enabled products
• Demonstrated experience translating customer, user, and business problems into scalable product solutions
• Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration
• Experience working closely with engineering or Technology teams throughout the product lifecycle
• Experience improving operational workflows, business systems, or internal tools
• Experience using data and customer or user feedback to inform product decisions
• Experience managing competing priorities and maintaining a clear product backlog or roadmap
• Experience working with Salesforce as a product or business platform preferred
• Experience building products that serve both internal users and external customers preferred
• Experience in fintech, lending, servicing, payments, alternative finance, or another operationally complex environment preferred
• Experience working within cross-functional product pods or similar delivery models preferred

Requirements

• Own and evolve the product roadmap for Greenbox Capital’s servicing experience
• Develop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs
• Define product priorities based on customer value, operational impact, business outcomes, effort, and strategic importance
• Design future-state experiences and workflows that simplify processes and improve outcomes
• Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle
• Lead product initiatives from problem identification and discovery through launch and iteration
• Conduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutions
• Translate complex business needs into clear product requirements, user stories, acceptance criteria, and measures of success
• Maintain backlog clarity and establish thoughtful prioritization across competing initiatives
• Partner closely with Technology throughout development, QA, release readiness, and implementation
• Evaluate product performance after launch and drive continuous improvement based on data and user feedback
• Identify friction, unnecessary complexity, manual work, and breakdowns within servicing and operational workflows
• Determine when processes should be redesigned, simplified, automated, or enabled through technology
• Design scalable future-state workflows in partnership with business and Technology stakeholders
• Identify opportunities to improve or expand the use of Salesforce and other platforms
• Ensure new solutions integrate effectively with existing systems, data, and operational processes
• Balance immediate business needs with longer-term scalability
• Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problems
• Support strategic initiatives outside the core servicing roadmap through Greenbox Capital’s product pod structure
• Create alignment around problem definition, requirements, priorities, trade-offs, and success measures
• Communicate product direction and decisions clearly to technical and non-technical stakeholders
• Challenge assumptions and help teams distinguish between symptoms, root causes, and the right solution
• Define clear success measures for major product initiatives
• Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomes
• Partner with stakeholders on UAT, training, documentation, release communication, and change adoption
• Identify where released capabilities are not producing the intended outcomes and determine what needs to change
• Continuously improve the product based on user behavior, feedback, operational data, and business performance

Benefits

• Competitive Pay - We know your worth and we pay accordingly.
• Flexible PTO - Work hard, rest well. Take the time you need to recharge.
• Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.
• Full Benefits Package - Health, dental, vision, 401K with employer match.
• Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Wear Green First, Pull the Thread, Move the Needle, Courage Over Comfort, Think Bold, Win Together, and Own the Outcome.