Customer Service Representative

Job Description

Job Description

Job Summary

$18.02 - $27.77 / year, DOQ + Part-Time County Benefits

Performs responsible administrative and customer service related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.

Responsibilities:

• Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
• Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
• Utilizes and monitors radio and dispatches messages and calls for service.
• Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records.
• Reconciles daily fare collection and maintains related paperwork and system files.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge
of fixed route public transportation services.
• Skill in use of computer software including Microsoft Office Suite.
• Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.