Community Manager

Community Manager

Centerspace is seeking a dedicated and customer-focused Community Manager to lead operations across two communities totaling 243 units in Billings, Montana. This full-time role offers a dynamic opportunity to make a direct impact on resident satisfaction and team success.

Job Location: Castlerock & Rimrock West Apartments - Billings, MT Work Schedule: Monday - Friday | 8:00AM - 5:00PM

As part of our selection process, all candidates are required to complete a 35-minute pre-employment assessment after submitting their application. This assessment is a mandatory step in the process and provides valuable insights into your strengths and fit for the role. Please note that failure to complete the assessment will result in your application not moving forward.

What's in it for you?

• Annual Performance Bonus, Quarterly Lease Renewal Bonuses, and Monthly Leasing Commissions
• Competitive PTO
• Generous time off - 9 paid holidays, plus diversity day and your birthday off!
• Paid Caregiver and Paid Parental Leave
• 20% Rent, Parking, and Storage Discount for Centerspace rents
• 32 Paid Hours of Volunteer Time Off
• Medical/Dental/Vision Benefits – 1st of Month Following Start Date
• Centerspace Stock Purchase Plan
• 401(k) match up to 5% per paycheck
• Tuition Reimbursement & Scholarship Program

Join Our Team at Centerspace!

About Us: Centerspace, founded in 1970 in Minot, North Dakota, is a leading provider of apartment homes across the Midwest. With corporate support offices in Minneapolis, Minnesota, and Minot, North Dakota, we serve vibrant communities in six states. Our commitment to integrity and service drives us to be the premier choice for thousands of residents. At Centerspace, our employees are at the heart of everything we do. Join us in our mission to create exceptional living experiences for our residents while fostering a culture of growth and opportunity for our team members.

Expectations: Self-directed and self-motivated. Prioritizes and sets deadlines. May assist others in prioritizing, setting deadlines, problem solving, etc. Requires a high level of initiative and a big picture focus. May direct the work of others. Implements the company's vision and strategy within the assigned property and directs the work of others to achieve company and department targets.

Essential Duties & Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Operational:

• Prepares the annual business plan and is accountable for achievement of results.
• Responsible for providing direction and executing operational processes and procedures.
• Ensures that the property is being maintained to standards provided by Centerspace.
• Completes regular property inspections.
• Collaborates with supporting departments as needed.
• Implements process changes and initiatives.
• Approves new resident applications.
• Submits renewal plans for approval.
• Monitors and reports incidents and legal risks.
• Coordinates annual unit inspections.
• Completes reports as required.
• Operates under guidelines of local laws and ordinances.
• Requests resources when necessary and provides feedback about how we can improve operations.
• May represent Centerspace in Conciliation Claims Court.
• Other projects and duties assigned.

Financial:

• Drives overall financial results for the property; can analyze and summarize key issues, trends and possible solutions and strategies to address.
• Prepares the annual business plan and budget and is accountable for achievement of results.
• Direct property operations in a manner that is consistent with the property budget.
• Completes monthly financial review and variance reporting.
• Creates action plans if there is underperformance.

Leadership:

• Leads teams to success, motivating them provide services consistent with our Mission, Vision and Values
• Personnel management including recruiting and hiring, training and development, scheduling, timekeeping & payroll, coaching and discipline, performance evaluation and goal setting.
• Collaborates with the Lead Technician and/or Service Supervisor to align priorities and measure performance.
• Builds a culture of continuous improvement.
• Able to communicate concisely and effectively to provide context, motivate teams, and share information.
• Leads, directs, hires, terminates, coaches and supervises the staff at the property. Monitors and approves all leave requests and timecards for all staff.
• Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others, able to build morale and group commitments to goals and objectives, demonstrates group presentation skills, participates in meetings.
• Ensures that all staff complies with internal policies/procedures, department programs, training requirements, Fair Housing laws and all other applicable rules and regulations.
• Coaches team members to continue their career development and strengthen our talent pipeline.
• Can apply a broad and long-term perspective to decisions based on daily operational activities to drive results.
• Expected to belong to and/or serve on committees of local service clubs, charitable giving programs, merchant associations, Chamber of Commerce, or other business networking groups. Expected to participate in service projects, and to establish and maintain contacts within the community to promote Centerspace.

Education & Experience:

Required:

• A two-year degree in Real Estate, Management, Finance or Business Administration or a related field or comparable proven experience.
• 2+ years' experience in property management or related industry is required. A minimum of 2 years supervisory experience is required, with experience managing managers preferred.
• Strong financial acumen; must understand the components driving P&L.
• Demonstrated success in leadership, team member development and team building
• Presentation, written and verbal communication skills.
• Ability to prioritize tasks to ensure goals and time frames are met.
• Exceptional customer-service skills; demonstrated ability to maintain strong working relations with both internal and external clients.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.