Front Desk Receptionist

*Position begins immediately* Client Experience & Sales Manager Substance Salon, 52 Park Ave Rutherford, NJ Full-Time | 35 to 40 Hours Per Week Substance Salon is a luxury hair salon in Rutherford, NJ with 17+ years of brand reputation, loyal clients, and a strong position in the local beauty market. We are hiring a Client Experience & Sales Manager to lead the front desk, manage the guest journey, support salon operations, and help drive revenue growth. This is not a passive receptionist position. This is a leadership-track role for someone polished, organized, tech-capable, sales-minded, and serious about building a career in beauty, wellness, hospitality, or luxury client service. Who This Role is for Luxury retail Hospitality Medical office administration Spa or med spa front desk Beauty, wellness, or aesthetics Client service, sales, or office coordination We are looking for someone who can communicate professionally, think on their feet, solve problems, use technology confidently, and represent a premium brand with maturity and polish. Key Responsibilities Client Experience Greet every guest with professionalism, warmth, and confidence Manage phone calls, booking requests, confirmations, cancellations, and client questions Guide clients through the appointment process and ensure a seamless guest experience Handle client concerns with calm, clear communication Protect the salon’s luxury standard from the first phone call to checkout Booking & Sales Growth Keep stylist schedules consistently full Convert phone calls, online leads, and inquiries into booked appointments Support rebooking, upgrades, add-ons, and retail sales Track opportunities to increase client retention and salon revenue Help the team hit monthly service, retail, and booking goals Operations & Technology Manage schedules using salon booking software Create and update client accounts accurately Troubleshoot basic booking, account, payment, and communication issues Use POS systems, email, text platforms, and internal systems confidently Keep front desk operations organized and efficient Marketing & Brand Support Support social media content, client engagement, and salon promotions Assist with hiring posts, team culture content, and local marketing initiatives Help promote Substance Salon as a luxury beauty destination in Rutherford Inventory & Team Support Monitor retail, back bar, and color inventory Communicate product needs and assist with ordering Support stylists and leadership with daily operational needs Help maintain a professional, positive, high-performance salon environment Qualifications Bachelor’s degree preferred, or equivalent experience in client service, sales, hospitality, medical office, spa, med spa, salon, or luxury retail environments Strong phone, communication, and client service skills Comfortable using computers, booking systems, POS systems, email, and social media Organized, detail-oriented, and able to multitask under pressure Professional appearance and polished communication style Sales-minded, proactive, and comfortable discussing services and products Able to take ownership, follow through, and solve problems without constant supervision Interested in a long-term career path in beauty, wellness, hospitality, or business management Compensation Paid training starts at $19 per hour After training, compensation increases to $20 to $25 per hour , based on experience, performance, leadership ability, and results Monthly performance bonus opportunity up to $1,500 , based on sales, booking conversion, schedule utilization, retail performance, and operational goals Benefits & Perks Full-time schedule, 35 to 40 hours per week Paid training and leadership development Performance-based bonus opportunity Career growth into higher-level salon management Employee discounts on salon services and retail products Beauty, wellness, and professional development environment Supportive team culture with high standards Opportunity to grow with an established luxury salon brand Schedule Full-time availability required Some evenings and Saturdays required Must be reliable, punctual, and able to commit to a consistent schedule About Substance Salon Substance Salon has been serving Rutherford and the surrounding area for over 17 years. We specialize in premium hair services, bespoke client experiences, and a high-touch approach to beauty. We are looking for someone who wants more than just a job. We want someone who wants to grow, lead, contribute, and become part of the future of our brand. #J-18808-Ljbffr Workstream