Regional Director Referral Management

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

Position Summary:

Under the direction of the AVP of Referral Management, this position is responsible for the system-wide development, oversight, direction, evaluation and implementation of the Referral Management Program and staff in accordance with established regulatory agencies

• Collaborates with Ardent Hospitals, Medical Groups, Corporate Leadership, and external partners to achieve Ardent organizational goals
• The Regional Director develops strategies for achieving annual Referral Management goals and objectives, including input on system configuration, workflows, process monitoring and development, and education across clinical and administrative teams
• Collaborates with hospital and medical group administrative leadership, business development, and other stakeholders to facilitate accurate, efficient, and effective workflows and processes that meet or exceed business requirements
• Partner with Epic Build and Informatics team(s) to standardize and optimize Epic work queue builds and standardize referral management training materials
• Supports Analytics department and advises on reporting and KPI development around referral management, staffing, and productivity metrics
• Directs efforts to standardize and centralize referral management, prior-authorization, and scheduling workflows across regional departments
• Supports and actively partners with the AVP of Referral Management in budget development, resource allocation, expense management and manages teams and direct reports to achieve department financial goals and benchmarks
• Hires, trains, coaches, counsels, and evaluates performance of direct reports
• Reports to AVP of Referral Management

Job Requirements: 

• Minimum Bachelor's Degree in Business Administration or related field preferred.
• Ability to influence, motivate, manage, train, direct, counsel and develop staff; communication and positive employee relation skills; knowledge of regulatory standards for compliance. Demonstrated interpersonal skills.
• Must have proven organizational skills with an ability to effectively prioritize and present information publicly, and communicate in writing clearly, concisely, thoroughly, and accurately.
• Strong background and understanding of Healthcare Technology.
• Ability to lead and implement change.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “Advancing health. Personalizing care” through compassion, courage, credibility, and commitment to community.
• Seven (7) years of healthcare experience in an ambulatory/outpatient environment, including knowledge of the referral process, with at least three (3) years of direct supervisory experience leading teams.
• Experience with referral management workflows, systems, and/or centralized referral center process required. EPIC experience preferred.