Receptionist

Job Description

Job Description

Description:

Receptionist

Purpose:

The Receptionist I serves as the first point of contact for patients, study participants, sponsors, and visitors at the clinical research site. This role is essential in creating a welcoming, professional, and organized environment that supports the integrity and efficiency of clinical trial operations. By managing front desk responsibilities, coordinating appointments, and maintaining confidentiality, the Receptionist I contributes to the smooth execution of research protocols and ensures a positive experience for all stakeholders.

Position Summary:

Johnson County Clin-Trials is seeking a positive, outgoing Front Office Receptionist to join our amazing team of highly committed motivated professionals! To be considered for this full-time position the candidate must be reliable, friendly and customer service oriented.

Key Responsibilities (Essential Functions):

• As the face of our company, this person will be responsible for greeting all visitors with a warm and welcoming smile.
• Supports check-in and check-out services, ensuring completeness and accuracy of the clinic and patient record(s).
• Answers, directs, and/or assists incoming phone callers in a multi-line phone system with the highest level of customer service in a timely and friendly manner.
• Maintain the reception, break room and patient areas in a clean and organized manner.
• Coordinate with other administrative staff to ensure continuous improvement for smooth processes and visitor support.
• Other duties assigned by the function Manager.

Education and Experience:

• High School Diploma or equivalent required
• 2-year degree preferred

Skills and Competencies:

• Ability to use Microsoft office (Word, Excel) and company systems
• Warm, professional demeanor with patients, sponsors, and staff.
• Clear verbal and written communication; ability to relay information accurately.
• Accurate data entry, appointment scheduling, and documentation.
• Managing phones, visitors, and administrative tasks simultaneously.
• Understanding of patient privacy and data protection protocols.

Physical Requirements:

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel
• Ability to lift and/or move up to 25 pounds

Why JCCT?

JCCT has provided exceptional customer service to clients, volunteers, and vendors for the last 20 years. This team effort has resulted in our company getting recognized as one of the best clinical research sites in the United States. We are actively growing through acquisition and organic growth and need high performing individuals to help support our continued success.

Our clients come from all over the world to place a study at our research sites. We are proud of what we have accomplished and invite you to explore career opportunities with us. JCCT makes a promise to support, accept and respect you as an individual, in our family focused environment.

Our vision is to make a difference in our world to help improve the health and wellbeing of others through pharmaceutical research and the processes of drug development. Our impact is driven by genuine care, support and customer service provided to our employees, volunteers, and sponsors. If you are looking for a positive work environment and the opportunity for personal growth and satisfaction, we encourage you to apply at JCCT.

Qualified candidates will be contacted for interviews. Unleash your potential and apply today!

EEO

JCCT provides equal employment opportunities (EEO) to all employees and applicants. We value diversity at our company, and it is our policy to recruit, hire, and promote qualified individuals without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.