Account Director - DoS / USSS / NCFI

About The Position

The Sales Account Director will join a team driving TRM’s crypto go-to-market strategy for the Homeland Security Investigations (HSI) and NYPD customers. Your goal will be to increase and strengthen our foothold in the space. We're looking for a customer-obsessed, consultative salesperson to own the entire sales process with new and existing customers. This person will be knowledgeable about the cryptocurrency ecosystem and feel comfortable navigating complex processes to close six and seven figure deals.

Impact

• Account Mapping - Connect with all the current key stakeholders within the HSI as well as Law Enforcement and identify what matters to them, who holds budgets, who makes decisions, who influences decisions, who owns which process.
• Prospecting - Discover new stakeholders within the HSI and identify what matters to them, who holds budgets, who makes decisions, who influences decisions, who owns which process.
• Nurturing - Own, plan, execute, and/or quarterback activities to nurture client relationships, feedback loops, referrals, renewals, upsells, cross-sells, expansions.
• Account Planning - Create and execute strategic plans for the HSI to not only ensure company goals are met across key revenue and churn metrics, but also new growth opportunities are discovered and pursued.
• Product and Subject Matter Expertise - Hone TRM product and customer vertical subject matter expertise to enrich every stage of the sales process from demonstrations to trial to customer advisory sessions to innovation workshops.
• Customer Advocacy - Proactively gather and prioritize customer feedback and champion it within TRM.
• Loyalty - Develop a roster of happy customers that will refer new prospects, champion TRM, and provide crucial feedback.

Qualifications

• At least 8+ years of experience selling SaaS products into Federal Law Enforcement agencies.
• Strong knowledge of the HSI and other Law Enforcement accounts and their workflows.
• Knows government contracting and has a rich set of Partners across Government.
• Strong customer-facing presentation/listening skills with the ability to establish credibility with senior HSI and NYPD executives.
• A knack for storytelling. You have the ability understand customer needs and build and convey compelling value propositions.
• Adaptable. Goals can change fast. You anticipate and react quickly.
• Autonomous, collaborative and an excellent communicator.

About The Team

• Our public sector team thrives on collaboration, always looking out for each other by sharing opportunities and competitive insights. We actively exchange ideas and strategies to boost each other’s sales efforts. Communication is key, and we primarily use Slack, making sure to @mention colleagues for timely responses. Our routine includes weekly 1-on-1 meetings with managers, bi-weekly team meetings, and monthly Pod meetings with the broader support organization. Above all, we prioritize our customers’ missions, and this dedication is reflected in every aspect of our TRM life.
• Our team predominantly operates in the EST timezone, with some members in PST. We start our day around 8:00 am and typically finish after 5:00 pm. While we may work beyond standard hours when necessary, we deeply respect family time and strive not to intrude on it. We’re committed to contributing whenever needed, ensuring our team’s success isn’t confined to a 40-hour workweek.

Learn About TRM Speed in This Position

• Rapid Opportunity Assessment: You’ll swiftly qualify or disqualify opportunities to ensure a strong, future-focused pipeline. Your goal is to add more than $150K in qualified pipeline each week, targeting next quarter and beyond.
• Sales Campaigns: You’ll develop two new sales campaigns each month to accelerate pipeline growth, with a focus on generating in-quarter opportunities.
• Strategic Sales Planning: You’ll regularly update and evaluate a strategic sales plan for all Tier 1 current customers and identify potential Tier 1 on a monthly basis.

Life at TRM

We build to protect civilization. That promise shows up in how we work every day. TRM runs fast. Really fast. We’re a high-velocity team that expects ownership, clarity, and follow-through. People who thrive here are inspired by hard problems, experimentation, direct feedback. If it takes months elsewhere, it often ships here in days. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here. We coach directly, assume positive intent, and play for the front of the jersey.

Leadership Principles

• Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague: We value humility, candor, and a one-team mindset.

What You’ll Do Here

• Driving critical investigations that can’t wait for typical business hours.
• Shipping products in days when others would schedule quarters.
• Partnering with teams across time zones to deliver insights while the story is still unfolding.
• Building new solutions from first principles when the playbook doesn’t yet exist.
• Protecting victims and customers by tracing illicit activity and disrupting criminal networks.

Join Our Mission

We look for people who want their work to matter, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. We hire for slope, judgment, and the will to learn fast. Build to protect civilization. Let’s do it together.

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