Part-Time Customer Service Clerk

Salary: $21.08 Hourly
Location : Rosehill Community Center, 304 Lincoln Ave., Mukilteo, WA
Job Type: Part-time
Job Number: 2026-00188
Department: Recreation & Cultural Arts
Opening Date: 07/01/2026
Closing Date: 7/15/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: NA


Description
The Part-Time Customer Service Clerk is responsible for delivering excellent customer service and administrative support with a Hospitality focus at Rosehill Community Center. This front-line position serves as a primary point of contact for patrons, renters, and program participants. Duties include anticipating client needs, answering inquiries, processing transactions, supporting facility operations, and assisting with events. This physically active role requires a professional demeanor, sound judgment, and late-night availability on Friday, Saturday and Sundays.
This is a part-time position with variable hours depending on operational needs.
Applicants must demonstrate reliability, integrity, and the ability to work with minimal supervision.

Essential Duties

Essential Duties and Responsibilities:
Customer Service & Administrative Support:

• Provide courteous and helpful service in person.
• Assist with facility rentals and operations and general inquiries.
• Use ActiveNet software to process payments and manage scheduling.
• Handle cash, checks, and credit card transactions; reconcile receipts.
• Route calls, take messages, and provide accurate information about city services and programs.

Facility Operations & Event Support:

• Open and close the Community Center following standard procedures.
• Set up and break down rooms for rentals, classes, and events (tables, chairs, A/V, etc.).
• Provide on-site support for events and rentals; ensure adherence to facility policies with a "Can Do Attitude" - always anticipating and commitment to solving problems.
• Perform light custodial tasks such as vacuuming, mopping, trash removal, and window cleaning.
• Report facility maintenance issues or safety concerns in a timely manner.
• Assist with community special events, both onsite and offsite.

Safety & Team Collaboration:

• Follow safety protocols and respond appropriately to emergencies.
• Complete incident and facility reports accurately and promptly.
• Attend required trainings and staff meetings.
• Work cooperatively with other city employees to support a safe and welcoming environment.

Other Duties and Responsibilities:

• Performs others duties as assigned.

Skills and Abilities Required:

• Strong interpersonal and proactive communication skills.
• Commitment to high-quality public service.
• Ability to work independently and manage multiple tasks in a busy environment.
• Familiarity with office technology and customer service procedures.
• Flexible schedule availability, including late night weekends.
• Must successfully pass a Washington State Patrol background check.

Qualifications

Minimum Qualifications (Education, Experience, Skills):

• High School diploma or G.E.D. and,
• Must be able to accurately type 40 wpm and,
• Previous office experience in a customer service environment is preferred and,
• Any equivalent combination of education and experience that provides the applicant with the necessary knowledge, skills, and ability required to perform the essential duties of the job.

Licensing and Certifications:

Washington State Driver's License with good driving record

First Aid Certification and CPR or ability to obtain within first 6 months of employment.

Supplemental Information

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. Frequent physical activity, including event setup and custodial tasks.
• This position is sometimes stressful, must have ability to multi-task, handle interruptions in addition to regular workload, lift and carry up to 50lbs., and able to respond and react to an emergency in an effective manner. Duties are performed both indoors and outdoors, including inclement weather.

The City of Mukilteo is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
Employees receive one hour of sick leave for every 40 hours worked.
Sick leave may be used after 90 days of employment.


No health benefits are provided with this position.


Position is eligible for State of Washington Retirement Program - PERS 2 or 3
01


This is a part-time position limited to a maximum of 19 hours per week. Are you able to commit to a part-time schedule with limited hours?

• Yes
• No

02


This position requires the ability to work a flexible schedule, including evenings, weekends, holidays, and special events. Please select all timeframes during which you are available to work on a regular basis: (select all that apply)

• Friday Evenings (5:00 PM - Midnight)
• Saturday Evenings (5:00 PM - Midnight)
• Sunday Evenings (5:00 PM - 10:00 PM)
• Flexible to work additional hours for special events and rentals as needed
• My schedule is not flexible

03


An essential function of this position involves repetitive physical tasks such as lifting, pushing, pulling, setting up equipment like tables and chairs, and cleaning. These functions occur 50% of the time. Are you able and willing to regularly perform these physical duties as part of your job?

• Yes, I can meet the physical demands of the job
• No, I am unable to meet the physical demands

04


Do you have prior experience providing customer service in a community center, recreation facility, or similar setting?

• Yes, more than 2 years
• Yes, 1-2 years
• No, but I have relevant transfterable experience in another setting
• No experience

05


This position often requires working independently with minimal supervision. Please provide a brief example of a time when you successfully managed responsibilities on your own.
Required Question