Human Resource Manager

Job Description

Job Description

Greater Valley Health Center has been serving Flathead Valley since 2007. As a Federally Qualified Health Center, GVHC provides the highest quality of care and a comprehensive list of services to meet all families’ healthcare needs. Sliding fee discounts based on a family’s size and income ensure that no services are denied based on the inability to pay. Greater Valley Health Center provides patient centered, integrated primary medical, dental, and behavioral healthcare for all ages.

Our community health center is nestled in the beautiful northwest corner of Montana and close to Glacier National Park and surrounding four-season outdoor activities. 

The right candidate for this Human Resource Manager position will enjoy working closely with the Greater Valley staff in the FQHC setting. The Human Resources Manager is responsible for implementing and managing Health Center human resource policies and procedures including reviewing, updating and proposing changes.  This individual will be responsible for recruiting, screening and orientation of new employees, salary administration and employee benefit programs; personnel policies; employee relations; and personnel record keeping functions.  Will serve as an advisor to administration on personnel matters.

Qualifications:

Bachelor’s degree in related field and minimum of five (5) years’ experience preferred. Other combinations of education and experience may be considered.  Minimum of two (2) years of prior management experience.  Experience with facilitation, presentation and training delivery required. 

Extensive knowledge of employment, wage and hour and labor laws required. Experience with Montana regulations highly preferred.

Certification in Human Resources area preferred or must obtain within two (2) years of employment and/or within certifying body requirements.

Must perform duties professionally and competently under stressful situations.

Demonstrates professional decorum/presence and acts as a role model to management and employees.

Possess computer skills to include working knowledge of Bamboo, Paylocity and Microsoft Office Suite and ability to learn other software as needed.

Essential Knowledge, skills and abilities:

Time management and organization; Policy development; Customer service; Effective written and verbal communication. Provide leadership; Establish and maintain effective community partnerships; 

Establish and maintain effective working relationships with staff, elected officials, department heads, health professionals and the public; Work independently and plan projects; Adapt to changes in the work environment; Manage competing demands, changes in approach or method to best fit the situation; 

Deal with frequent change, delays and or unexpected events; Adhere to a high degree of confidentiality and sensitivity towards the families involved; Maintain confidentiality and compliance with HIPAA privacy and security rules; Work with others with diverse social economic and cultural backgrounds in an empathic, non-judgmental, respectful and professional manner; Work independently with little direction but also with a team; Read and comprehend materials;  Analyze and compile information; Pass a criminal background check; Observe required work hours; Communicate effectively orally and in writing; Demonstrate punctuality; Meet established timelines and/or deadlines; Observe established lines of authority;  

Identify problems that adversely affect the organization and its functions; Offer suggestions for improvements.

Desirable knowledge, skills and abilities:

Oversee the development, enhancement, implementation, and maintenance of human resourcve information systems (HRIS) and payroll systems, coordinating benefit and insurance administration, and ensuring accurate and timely documentation in paper files and HRIS.  Participate in the budege process to provide information regarding pay, benefits, staffing and other human resource budget issues each fiscal year.  Perform a variety of other duties as assigned.  This includes directing or participating in special projects and events, conducting research, representing the Health Center at meetings and conferences, and attending continuing education and training. 

Main Duties and Responsibilities of the Role:

Develop, interpret and apply personnel policies and procedures, rules, and laws. Advise leadership and employees on all aspects of personnel activities to ensure compliance and consistent application.  

Conduct research into employment law, policies, current best practices in human resources, and precedent to develop solutions to issues. Develop, implement, monitor and update policies for FCHC in compliance with state and federal laws, rules, regulations.

Implement effective strategies to recruit, hire, retain and maximize the efficiency of Health Center employees.  Serve as a resource to support leadership development, business decision-making, human resource management, problem solving and performance management.  May initiate investigations and provide guidance as issues arise with respect to working conditions, disciplinary actions, harassment and employee complaints.

Develop, implement, and oversee benefit plans in compliance with federal and state laws and Health Center policies.

Recommend, develop, and implement changes to benefit plans and inform employees regarding current and future benefits.

Serve as a resource and makes recommendations to leadership regarding compensation plan and strategies including those that recognize high performance, creativity and innovation.  Assist in the hiring process to include provision of resources and oversight of the process.  With leadership develops and deploys employee relations programs.

Oversee orientation and onboarding process.  Ensure follow-up with employees and contracted staff throughout probationary period.

Oversee provider and other licensed clinical professionals (OLCP) credential processing including initial and re-credentialing. 

Identify training needs on employee-related issues and develop training programs by designing and conducting the training or contracting with outside providers.

Serve as member of the Quality Council.  Participate and contribute to risk management discussions, with particular attention to employee safety events or issues. 

Serve as a resource to Leadership team for human resource issues.   With leadership team, develop Human Resource action plan to address organization priorities.   Report on progress quarterly.

Maintains a role in the administrative duties of the HR department.  Maintains responsibility to complete corrective action tracking, unemployment response and tracking, employee concern response and  tracking, grievance management, job description development.  Maintains data to support identified success metrics including employee satisfaction, patient satisfaction, retention rates, service delivery, etc.