Sales Support Representative
$25 - $27 per hourComplete Staffing Solutions
Job Description
Job Description
Sales Support Representative
Location: Northborough, MA - Hybrid Schedule (Work from Home Wednesdays & Fridays)
Pay: $25-$27/hour
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
We are seeking a customer-focused Customer Support Representative to join our team. This role is ideal for someone with strong customer service skills, a mechanical aptitude, and the ability to learn technical products quickly. You will provide support primarily to dental offices, helping troubleshoot equipment issues and answering product-related questions.
This position is approximately 75% phone support and 25% email correspondence, handling an average of 10–20 customer interactions per day. Comprehensive training on all products will be provided.
Responsibilities- Provide product support and troubleshooting assistance via phone, email, and online chat
- Assist customers with equipment-related questions and basic technical issues
- Conduct product demonstrations and answer questions regarding product features and benefits
- Document customer interactions, troubleshooting steps, and follow-up activities
- Process and evaluate product warranty claims
- Identify recurring issues and communicate trends and potential solutions
- Support customer and staff training initiatives
- Perform general customer service and administrative duties
- Participate in special projects and other assigned tasks
- High school diploma or equivalent
- Minimum 2 years of customer service, technical support, or related experience
- Strong verbal and written communication skills
- Excellent problem-solving and troubleshooting abilities
- Comfortable speaking with customers over the phone throughout the day
- Proficiency with Microsoft Office applications
- Ability to learn technical products quickly and explain solutions to both technical and non-technical users
- Experience working in a dental office or supporting dental equipment
- Experience in medical device, healthcare, or technical customer support environments
- General mechanical aptitude or troubleshooting experience
#toponehire #zip
Vacancy posted 2 days ago
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