Mobile Service Advisor

Mobile Service Advisor

Haselwood Auto Group is the largest auto group in the Kitsap Peninsula, and we are excited to expand our service offerings through GM's MobileService+ program. This innovative door-to-door service brings dealership-quality maintenance and repair services directly to customers at their home, workplace, or other convenient locations. Supported by GM and delivered by trained dealership professionals, MobileService+ provides the convenience customers demand while maintaining the expert service they expect from our dealerships. The Mobile Service Advisor serves as the primary point of contact for customers utilizing our MobileService+ program. This position is responsible for coordinating service appointments, consulting with customers regarding maintenance and repair needs, preparing accurate estimates, obtaining approvals, and ensuring clear communication throughout the service process. The Mobile Service Advisor works closely with mobile technicians, parts departments, and service teams to ensure a seamless and convenient experience for every customer. Responsibilities include maintaining service schedules, documenting repair orders, providing service updates, and reviewing completed work and charges with customers.

Requirements:

High School diploma or equivalent. One (1) year of automotive service advising, automotive sales, or related customer service experience preferred. Automotive Service Excellence (ASE) certifications preferred. Strong customer service, communication, and sales skills. Ability to consistently meet or exceed performance goals. Valid, unrestricted driver's license with a clean driving record for at least three (3) years. Ability to work independently and manage customer relationships effectively.

What We Offer:

We offer an extremely competitive pay plan that rewards experience, performance, and customer satisfaction. This position provides excellent growth opportunities, ongoing training, and the opportunity to be part of an innovative service program that is transforming the customer experience. Successful candidates must pass a background check, drug screening, and motor vehicle records check prior to employment.

Commission-Based Pay: $45,000$80,000 annually. Actual earnings will vary based on individual performance, experience, and qualifications.

Weekly pay 401K with employer match up to 50% of 5%

Medical, Dental, Life & Vision Insurance starting first of the month after hire!

Paid Vacation after 90 days of employment

General Population Vacation Accrual: 90 days = 24 hours 1 Year = 48 hours 2 Years = 88 hours 3 Years = 96 hours 5 Years = 136 hours 10+ Years = 160 hours Note: Accrual earned at 90 days must be used prior to 1 year anniversary as it does not carry over.

Sick Leave that is accrued at the rate of 1 hour per 40 hours worked

Employee Wellness Program

Employee Assistance Program for all employees

Employee Vehicle Purchase Program

Employee Discount

Employee Referral Program

In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.