7 Leaves Cafe Assistant Store Manager, Phoenix, AZ

Job Description

Job Description

Who We Are:

7 Leaves Café isn't just a coffee and tea shop,it's a gathering place built on connection, culture, and craft. Since opening our first store in 2011, a small dream shared by siblings and friends has grown into more than 40 locations across the Southwest. Our mission has always stayed the same: to enrich the human experience through thoughtfully crafted beverages and a warm, welcoming environment.

Whether you're stepping into leadership for the first time or bringing years of experience, 7 Leaves is where you can lead authentically, grow quickly, and be part of something meaningful.

Why Join 7 Leaves Now?

We're entering one of the most exciting chapters in our journey; expanding into new regions, elevating our guest experience, and continuing to serve an ever-growing community of loyal customers.

As an Assistant Store Manager, you won't just run a store. You'll shape the culture, nurture future leaders, and directly influence how our guests experience connection, joy, and hospitality. Your leadership will help us stay grounded in our Core Values while pushing the brand toward what's next.

About the Role:

As an Assistant Store Manager at 7 Leaves Café, you support the Store Manager in driving daily operations, developing team members, and delivering exceptional guest experiences. You lead by example on the floor, help maintain product quality and service standards, and foster a positive, high-performing team culture.

This role is ideal for someone who thrives in a fast-paced environment, is passionate about hospitality, and is eager to grow into higher levels of leadership while making a meaningful impact in their community.

Location: Onsite, Phoenix, AZ

Hourly Range : $17.50 hourly (Non-Exempt)

What We Offer:

• Team Member Discounts - Enjoy your favorite handcrafted drinks on and off the clock
• Comprehensive Benefits - Medical, dental, and vision plans available for eligible team members
• Leadership Development - Hands-on training, mentorship, and professional growth pathways
• A Supportive, Creative Culture - Join a team that values authenticity, collaboration, and fun

What You'll Do

• Team Leadership & Staff Support

  • Assist with hiring, onboarding, and training new team members.
  • Help create and manage staff schedules to support operational needs and labor goals.
  • Provide mentorship, guidance, and support to team members during shifts.
  • Coach and motivate staff by offering ongoing feedback and development opportunities.
  • Participate in performance evaluations and support team accountability and growth.

  Customer Experience

  • Lead by example on the floor by delivering exceptional service and reinforcing a "customer comes first" mindset.
  • Address customer concerns promptly and ensure high levels of satisfaction.
  • Support the execution of customer service initiatives, promotions, and loyalty programs.

  Operations & Store Environment

  • Assist with daily store operations, ensuring compliance with company policies, procedures, and quality standards.
  • Help maintain store cleanliness, organization, and a safe working environment.
  • Support compliance with health, safety, and operational regulations.
  • Assist in managing inventory levels, product quality, and stock replenishment.

  Sales & Business Performance

  • Help monitor daily sales performance and key business indicators.
  • Assist with cash handling, financial reporting, and sales tracking.
  • Identify opportunities to improve operational efficiency and support action plans to drive store performance.

  Training & Development

  • Support the training and development of team members to uphold 7 Leaves Café standars and procedures.Provide in-the-moment coaching and guidance to ensure consistency in service and product quality.

  Marketing & Community Engagement

  • Assist in implementing marketing initiatives and in-store promotions.
  • Support local community engagement efforts and store events.
  • Engage with customers both in-store and through brand-related activities.

  Reporting & Administrative Support

  • Assist the Store Manager in preparing sales, labor, and inventory reports.
  • Help track team performance and operational metrics to provide insights for improvement.

  Leadership Support

  • Step in to manage the store in the absence of the Store Manager, ensuring smooth operations and team alignment.
  • Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
  • Perform other duties as assigned.

What You Bring

• Have at least 6 months –1 year of customer service experience, preferably in retail or food service; prior leadership or key-holder experience preferred.
• Must be able to work at assigned locations within the district or county, as needed.
• Demonstrate strong communication, problem-solving, interpersonal, and organizational skills.
• Possess developing leadership skills and the ability to support coaching and development of team members.
• Have a strong team well-being and customer-focused mindset, with an understanding of sales and operational goals.