Guest Experience Specialist

Company Overview Lake Tahoe Accommodations is a premier vacation rental management company specializing in properties throughout Lake Tahoe. With a carefully curated portfolio of homes and condos, we are dedicated to creating exceptional guest experiences in one of California's most breathtaking destinations. From cozy mountain retreats to stunning lakefront homes, every property is thoughtfully maintained to deliver a memorable Tahoe experience. Our team combines local expertise with professional hospitality standards, ensuring guests receive outstanding service from booking through departure. At Lake Tahoe Accommodations, we value responsiveness, attention to detail, teamwork, and genuine care for our guests. We take pride in creating five-star experiences that keep visitors returning year after year while fostering a collaborative and supportive work environment for our team. Position Summary Lake Tahoe Accommodations is seeking a Guest Experience Specialist who is passionate about hospitality and delivering exceptional guest service. In this role, you will serve as a primary point of contact for guests before, during, and after their stay, ensuring every interaction reflects our commitment to excellence. The ideal candidate is an excellent communicator who enjoys helping others, solving problems, and creating memorable experiences. You will manage guest communications, reservations, property readiness coordination, and day-to-day support activities while working closely with the operations team to ensure every guest enjoys a seamless stay. What You'll Do Guest Communication & Reservations Respond promptly to guest inquiries across phone, email, text, and booking platforms Assist guests in selecting the right property based on their needs, group size, and budget Provide local recommendations and area insights to enhance the guest experience Manage reservations, modifications, cancellations, reviews, and guest claims Resolve guest concerns professionally and efficiently, escalating complex issues when necessary Ensure payments, reservation documents, and guest records are accurately processed and maintained Property Readiness & Operations Monitor cleaning schedules and confirm properties are guest-ready before arrival Communicate damages, missing items, or readiness concerns to the operations team Coordinate maintenance requests and vendor visits as needed Maintain accurate property information, guest guides, and communication templates Administrative Support Order approved supplies and onboarding materials as needed Assist with process improvements and special projects Support daily operational tasks to ensure a smooth guest experience Required Qualifications Passion for hospitality and creating exceptional guest experiences Strong written and verbal communication skills, including professional phone etiquette Ability to manage multiple conversations and priorities while maintaining attention to detail Excellent problem‑solving skills with a proactive, ownership‑driven mindset Comfortable learning new software systems and technology platforms Reliable, organized, and able to consistently meet deadlines and expectations Ability to work independently while collaborating effectively with a team Preferred Qualifications (nice to have but not a must) Previous experience in hospitality, vacation rentals, guest services, customer service, or reservations Experience using Google Workspace or similar business software Familiarity with vacation rental platforms or property management systems such as Streamline, Conduit, or similar tools Compensation, Benefits & More Compensation Hourly: $19.00 - $23.00 depending on experience Bonus Performance-based bonus opportunities Benefits Paid time off, including vacation and sick time Flexible scheduling opportunities Phone stipend Remote work flexibility Company perks and team activities Professional growth and development opportunities Schedule Hybrid schedule with both in-office and remote work Job Type Part-Time Location South Lake Tahoe, California (Hybrid) #J-18808-Ljbffr