Channel Operations Coordinator

Channel Operations Coordinator

PURPOSE

The Channel Operations Coordinator will serve as a vital part of the organization in supporting strategic initiatives as well as performing ad‑hoc projects. This position will assist with research and analysis of data related to various areas of the business, with a focus on aligning business strategy between SMC and its channel partners.

ESSENTIAL DUTIES

Responsible for operational analysis, validation, cleansing, collection and reporting. Retrieve and analyze information/data, including manual files, external websites and statistical metrics from various sources that support senior management decisions. Respond to informational/data inquiries from various groups within the organization. Create and publish regularly scheduled and/or ad‑hoc reports as needed. Collect and track key program statistics and metrics, and monitor/measure program performance, such as the Distributor Scorecard, Quarterly Business Reviews, and Annual Business Plan. Centralize Target account program documentation and evaluation. Collaborate on marketing initiatives by using a process that collects and funnels leads toward channel partners. Evaluate distributor effective sales power to ensure it is in line with SMC corporate strategy. Recommend financial and non‑financial strategic alternatives and develop and maintain operational plans. Liaise between indirect channel partners and all levels of SMC’s organization. Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies and strength in market. Communicate with channel partners on policy, product changes, and other formal business matters. Support the Contract Administrative Group and Management in defining, evaluating, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel partners (including Distributor Operations and Sales Policy, Rebate Agreements, Strategic Sales Programs, etc.). Drive execution of operational and strategic internal and external audits. Facilitate onboarding of new distribution channels.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Position requires extensive work using a computer. Maintain seated posture for 8 or more hours per day based on support needs. May require evening and weekend work in response to the needs of the systems being supported. Lift up to 20 pounds. Some travel may be required (15% or less).

MINIMUM REQUIREMENTS

Bachelor’s degree in Business, Statistics, Economics or related field. Minimum of 3+ years of experience with business systems, analytics, operations or related fieldwork. Demonstrated experience in working with customers, identifying/understanding their needs and formally documenting business requirements. Strong verbal, written, presentation and interpersonal skills. Strong analytical and problem‑solving skills. Proficient process improvement, project management and technical knowledge. Proficiency in MS Office, including MS Excel mastery. #J-18808-Ljbffr SMC Corporation of America