IT Service Desk Engineer

Job Description

Join SSG to outpace your ambition, growth and impact.

Are you passionate about technology and delivering exceptional customer support? Do you thrive in a fast-paced environment where no two days are the same? We're looking for an IT Service Desk Engineer to join our Technology team and help drive outstanding support experiences for colleagues across our business.

Outpace your growth

You'll gain hands-on experience across a broad range of technologies, from end-user computing and collaboration tools to audio visual, telephony, and video conferencing solutions. Working closely with internal technology teams and third-party partners, you'll continuously develop your technical expertise while building skills that support long-term career progression.

Outpace your impact

As the first point of contact for IT support, you'll play a critical role in keeping our colleagues connected, productive, and supported. From resolving technical issues to identifying opportunities for service improvement, your work will directly contribute to the success of our teams across the business.

Thrive in a high-performance culture

You'll join a collaborative Service Delivery team that values ownership, accountability, and continuous improvement. We empower our people to take initiative, solve problems, and make a meaningful difference every day.

What you'll be doing:

• Providing 1st and 2nd line support for IT products and services

• Managing incidents and service requests from initial contact through to resolution

• Supporting laptops, desktop hardware, peripherals, telephony, AV and video conferencing technologies

• Responding to inbound calls, live chats, and self-service requests within agreed service levels

• Collaborating with third-level support teams and external vendors to resolve complex issues

• Building and maintaining knowledge articles to improve self-service and first-contact resolution rates

• Supporting regional office locations, including occasional travel when required

What we're looking for:

• Strong customer service and communication skills

• Experience supporting Windows laptops, peripherals and collaboration technologies

• A proactive approach to problem solving and incident ownership

• Ability to manage multiple priorities in a fast-paced environment

• Passion for technology and continuous learning

What You Get:

• Full-time base salary + Bonus

• 17 PTO days, 14 paid holidays, 2 floating holidays, 2 volunteer days

• Top-tier medical, dental, vision & 401(k)

Ready to help shape an exceptional technology support experience while accelerating your own career?

Let's outpace tomorrow, together.