Systems Administrator/Operations Support Specialist in Toronto, ON M5G 2B3

Job Title: Systems Administrator/Operations Support Specialist

Location: Toronto, ON M5G 2B3

Duration: 04+ Months + Extensions

Description:

• Technical Support for JVN Technologies

• Internal Operations & Documentation.

• External User Onboarding & Training

• Vendor Coordination & Service Monitoring

• Project Participation

• Inventory & Reporting

Skills:

Experience and Skill Set Requirements

• Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.

• Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.

• Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.

• Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.

• Assist with system testing, documentation, and implementation of new technologies.

• Maintain project inventory data in CMDB and update daily reports and dashboards.

• Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g. Crestron, Extron).

• Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).

• Understanding of signal flow, connectivity (HDMI, USB, network-based AV).

• Understanding the basics of VoIP systems and PBX configurations.

• Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).

• Experience with reviewing and validating system logs for troubleshooting.

• Experience with perform system testing and document results.

• Strong understanding of software/hardware upgrade processes.

• Analytical thinking to diagnose technical issues quickly.

• Ability to guide non-technical users through setup and orientation.

• Clear verbal and written communication for training materials and user support.

• Professional interaction with legal counsel, witnesses, and public users.

• Experience in liaising with third-party vendors for repairs and upgrades.

• Coordinating with internal teams for process improvements.

• Strong knowledge of ITIL Framework (for managing incidents, changes, and CMDB updates).

• Experience in maintaining inventory, updating dashboards, and reporting progress.

• At least 2 years of Operation support

Must Have:

• Minimum 2 years of experience in audio-visual and video conferencing hardware and software.

• Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks, standards, and processes.

• Minimum 1 year of experience in reporting, dashboard creation, and documentation.

• Excellent communication skills (verbal and written).

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