Customer Care Specialist I

Job Responsibilities:

• Follow standard scripts and guidelines to perform tasks.
• Resolve common questions and issues; refer more complex items to higher-level staff for guidance.
• Possess knowledge of company products and services.
• May assess customer needs and suggest alternative products or services.
• Research contract issues to support departments such as Claims and Service Recruitment.
• Apply and develop basic skills relevant to the position’s procedures.
• Utilize problem-solving skills.
• Assess customer needs.
• Interact with customers effectively.
• Navigate and operate computer systems proficiently.
• Complete customer registrations.

Skills:

• Strong verbal and written communication skills.
• Active listening skills.
• Systematically gathers necessary information to evaluate alternatives before making decisions.
• Treats individuals with respect, regardless of personality differences or performance issues.
• Actively supports others to achieve common goals.
• Consistently meets deadlines and requirements.
• Demonstrates curiosity by seeking new information and asking questions.

Education/Experience:

• High School Diploma or GED.