Client Service Representative Liberty Hill Veterinary Wellness

More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience. Competencies Patience & Compassion: Remaining professional while still making doctors, teammates, clients, and patients feel comfortable, responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with doctors and practice team members, providing and incorporating feedback in a timely manner, and sharing ideas openly. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following instructions of doctors and sometimes patient owners, and recognizing the needs of doctors and teammates based on experience and feedback. Organization Skills: Tracking lab specimens, medications, patient instructions, workflow and other job‑related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge‑card payments and credit account payments. Schedules appointments for the clinic adhering to practice and doctor preferences and ensuring appropriate workflow. Assists in updating client/patient files as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications and conducts re‑calls to clients on a timely basis from a call‑back list. Performs a backup of the computer system on a regular basis as directed. Performs and oversees the posting of daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take‑home items. Handles emergency situations with great care, patience, and follows established clinic policies and procedures. Addresses client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction. Requirements / Qualifications Ability to work on weekends as required. High school diploma or equivalent. Previous veterinary experience preferred (6+ months). Client satisfaction references preferred. Practices OSHA safety techniques including proper PPE. Benefits Offered Paid time off. Health insurance; dental insurance; vision insurance. Retirement benefits or accounts. Bonus incentive. Flexible work schedules. Career and professional development. Employee assistance program. Employee referral program. Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $18.00 /Hr. #J-18808-Ljbffr Heartland Veterinary Partners