Customer Service Lead

TEXT "GOMILES" to View phone number on click.appcast.io to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. We are adding more sites. At GO Car Wash, we’re committed to providing an exceptional and supportive work experience for all our teammates. Caring for our teammates first ensures delighted customers, successful operations, and growth opportunities for everyone. We are looking for a Customer Service Lead to join our team. About the Role As a Customer Service Lead, you will act as manager on duty when Team Leaders, AGMs, or GMs are not present. You will oversee day‑to‑day operations, drive sales, and ensure all policies and procedures are followed. This role prepares you for a future Team Leader position. You’ll Be Responsible For Opening and closing the car wash according to standard operating procedures. Greeting customers warmly and using sales scripts to drive membership sales. Guiding vehicles safely into the wash and educating customers on the process. Maintaining cleanliness and functionality of the site to deliver a superior customer experience. Addressing customer issues and escalating to leadership as needed to ensure satisfaction and retention. Assisting with team coaching and ensuring adherence to safety standards and sales scripts. What You Bring A positive, outgoing attitude and passion for sales and leadership. Strong customer service skills with the ability to connect with customers and promote membership packages. Ability to handle day‑to‑day site operations and resolve customer issues independently. Willingness to learn and grow into a leadership role by working closely with site managers. Energy and stamina to stand, move, and engage with customers and teammates for extended periods. Basic Requirements At least 16 years old. Legally authorized to work in the U.S. Previous experience in customer service and/or sales preferred. Ability to lift 25 lbs and work in outdoor conditions for long periods. Why You’ll Love Working Here We offer a dynamic and fast‑paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you’ll enjoy: Health benefits, 401(k), and paid time off. Free car washes. Opportunities for advancement into leadership roles, including Team Leader positions. Sales training and leadership coaching to help you grow and succeed. Compensation The Customer Service Lead earns $18.50 per hour, which includes a base pay of $12.50 per hour and an average of $2.00 per hour in commission for membership sales and $4 on tips. Commissions are uncapped, allowing top performers to earn more. To learn more about us, visit GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr