Early Career Consult Program - Network Support Associate

Your Role Key responsibilities include: Monitor and manage network performance, availability, and operational health. Troubleshoot network connectivity, performance, routing, switching, and configuration issues. Support the installation, configuration, and maintenance of network hardware and software. Execute routine network changes and participate in change management and review processes. Maintain and support secure network connectivity, including VPN and WAN technologies. Investigate network incidents, perform root-cause analysis, and implement corrective actions. Gather diagnostic information and escalat e complex issues to senior engineering teams when needed. Support network-security policies and help identify and address security risks and vulnerabilities. Document network configurations, troubleshooting activities, operating procedures, and recurring issues. Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders. Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality. About You The company is looking for candidates with the following skills and qualifications: Foundational experience supporting enterprise network environments with routing and switching technologies. Working knowledge of network protocols, addressing, traffic flow, and connectivity principles. Ability to monitor and manage network availability, performance, and capacity. Experience troubleshooting network performance, connectivity, and configuration issues. Familiarity with WAN technologies, VPNs, and secure network connectivity. Understanding of network security concepts, risks, and vulnerabilities. Ability to install, configure, and support network devices and infrastructure components. Foundational experience handling network incidents, service requests, and operational support activities. Strong analytical and problem-solving skills with the ability to isolate and diagnose issues. Experience documenting configurations, procedures, and troubleshooting activities. Strong communication and customer support skills. CCNP certification or equivalent networking knowledge. Familiarity with ITIL processes and operational best practices. Preferred skills include experience with BGP and advanced routing technologies, Software Defined Networking (SDN) including Cisco ACI, network security technologies such as Check Point or Cisco Firepower firewalls, F5 load balancers, NSX, network automation tools such as Ansible, supporting large-scale multi-vendor enterprise environments, and exposure to network engineering, infrastructure modernization, or cloud networking initiatives. Compensation & Benefits Base compensation range in the U.S.: $55,200 to $99,240 annually, varying by location. Higher compensation ranges apply for specific locations such as California, New York City, Massachusetts, Virginia, Washington, and Washington DC. Eligibility for Kyndryl's discretionary annual bonus program based on performance. Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Training & Development Kyndryl offers employee learning programs providing access to industry certifications including Microsoft, Google, Amazon, and Skillsoft. #J-18808-Ljbffr Iaas Lc