Clinical Systems Coordinator

Overview

The Clinical Systems Coordinator supports the effective administration optimization and day-to-day operation of Epic Evolv and related clinical information systems while coordinating health information management activities. The position serves as the primary operational resource for system users manages EHR support functions coordinates training and workflow optimization efforts and helps ensure data integrity regulatory compliance and effective use of clinical technology throughout the organization.

Duties and Responsibilities

EHR Administration and Clinical Systems Support

• Serve as the primary operational resource for Epic Evolv and other clinical information systems.
• Coordinate user account requests role assignments access reviews and security-related system functions.
• Assist with system configuration maintenance upgrades enhancements and testing activities.
• Monitor support tickets user concerns and system issues and coordinate timely resolution.
• Troubleshoot workflow and system utilization issues in collaboration with EPIC analyst IT resources vendors and operational leaders.
• Support implementation of new EPIC functionality workflows templates forms and documentation tools.
• Coordinate communication regarding system updates enhancements downtime procedures and workflow changes.
• Maintain system support documentation procedures user guides and training materials.

Clinical Workflow Optimization

• Evaluate clinical and operational workflows and recommend improvements utilizing available EPIC functionality and best practices.
• Collaborate with operational leaders to improve documentation processes workflow efficiency and data capture.
• Participate in workflow redesign and implementation projects.
• Monitor recurring workflow issues and identify opportunities for system optimization.

Training and User Support

• Coordinate onboarding and role-based EHR training.
• Provide ongoing user education coaching and workflow support.
• Develop and maintain training curricula tip sheets and reference materials.
• Conduct refresher training and competency assessments as needed.
• Support user adoption of new functionality and best practices.

Health Information Management

• Coordinate activities that support the integrity privacy security and maintenance of electronic health information.
• Monitor documentation standards and work with departments to improve chart completeness and data quality.
• Assist with record management processes release of information procedures retention practices and health information workflows.
• Support organizational compliance with HIPAA and health information management policies.
• Participate in audits related to documentation quality record accuracy and information governance.
• Collaborate with compliance and quality staff regarding documentation improvement opportunities.

Collaboration

• Serve as liaison between users leadership vendors and technical teams regarding system functionality and support needs.
• Participate in organizational technology and workflow improvement initiatives.
• Support regulatory readiness activities involving clinical systems and health information management.

Qualifications

• Bachelors degree in healthcare administration Nursing Health Information Management Information Systems or a related field.
• Minimum of three (3) years of experience working with Epic in a healthcare environment.
• Demonstrated knowledge of healthcare workflows including clinical documentation registration scheduling and patient care processes.
• Experience supporting Epic users healthcare workflows system optimization implementation or clinical operations.
• Experience with project coordination workflow improvement process improvement or change management preferred.
• Experience in a Federally Qualified Health Center (FQHC) or ambulatory healthcare setting preferred.
• Experience providing staff education coaching or system training preferred.
• Epic certification or other formal Epic training preferred.

Compensation

$80000 annually

Benefits and Perks

At Family Centers we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health financial wellbeing and work-life balance. We are committed to fostering a supportive mission-driven environment where employees feel valued supported and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off 15 vacation days annually (increases to 20 days after 5 years and 25 days after 10 years) 11 paid holidays up to 3 personal days and up to 10 sick days
• Half-Day Summer Fridays (in select programs)
• Medical Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance Pet Insurance supplemental Life Insurance and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

About Family Centers

Family Centers is a private nonprofit organization offering health education and human service programs to children adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services more than 26000 children adults families and communities receive the care encouragement and resources needed to realize their potential.

For more information please visit .

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.

Required Experience:

IC