Service Manager

Job Description

Job Description

Tired of scrolling past the same job ads? Let's make this simple!Job Opening: Service Manager @ Brandt Heating and Air Conditioning, in Iowa City, IAPay Range: $80,000 – $150,000 base pay with bonus eligibilitySchedule: Full-time role working Monday–Friday, 7:00 AM–5:00 PM, with some evenings and weekends for after-hours. You will only be on an on-call rotation and will not be expected to work every weekend.Here's What We're NOT:We're not a dead-end job. We're not a toxic team. We're not wasting your time.What You Do Get:Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)Certification supportRegular ride‑alongs for growthExposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standardsMany insurance optionsPaid time off (PTO)Paid holidaysRetirement planCell phone or stipendVehicle and fuelBonusesWHAT YOU'LL DO AS A SERVICE MANAGER:You begin by syncing with dispatch and confirming seasonal inventory forecasts, then you're in motion-fielding a tech's call to interpret diagnostic data, riding along to coach on communication before work begins, stepping into an escalated job to resolve complex issues and guide repair versus replacement, and ensuring payment follows company procedures; you host an in‑house mini‑seminar, update training plans in Interplay Learning, collaborate with install on technical recommendations, review callbacks with management to prevent recurrences, keep vehicles and tools inspection-ready, maintain safety and code compliance, and nurture relationships with local trade schools to support recruiting-all while documenting hours and materials before leaving each site and staying in tight contact with the office for next‑job dispatch.What You'll Need To Be Our Service Manager:State of Iowa HVAC LicenseValid driver's licenseMeets criteria of Level 4+ technician (NATE certification preferred)3+ years in customer service or management within a service industry (or equivalent education/experience)Ability to read and interpret wiring diagrams and blueprintsBroad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop unitsAbility to safely operate scissors and genie liftsKnowledge of basic sheet metal practicesUnderstanding of air balancing principles and techniquesExperience making repair and replacement decisionsStrong computer skills; highly organizedAdvanced customer service and communication skillsDemonstrated leadership and accountabilityHigh School Diploma or equivalentStrong proficiency with ServiceTitan or similar service management softwareResides within 30 miles of our locationPreferred qualifications:NATE certification and comfort implementing tools like MeasureQuickSTILL READING? GOOD! HERE'S OUR STORY:We're committed to doing the right thing for customers and teammates-every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.Think this could be your next move? Apply now; our initial application process is quick, respectful, and efficient!