Customer Service Representative I

Location (mandatory): Auburn, NY 13021 Customer Service Representative provides front-line support by directing callers and email inquiries to the appropriate team or department. While prior knowledge of part and pump terminology is helpful, training will be provided.

• Serve as the first point of contact for customers via phone and email
• Route inquiries appropriately and ensure prompt responses
• Follow ISO9001 Customer Service Procedures and Work Instructions
• Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
• Assist with warranty claim processing
• Perform other duties as assigned by the Customer Service Manager

• Customer service
• MS Office, Salesforce, and general CRM tools
• Order Entry

• High school diploma or equivalent
• 1-3 years of experience in a customer service role
• Proficiency with ERP-LX required
• Financial/accounting aptitude and strong problem-solving skills required
• Familiarity with MS Office, Salesforce, and general CRM tools