Customer Service Representative I
SGS Consulting
Location (mandatory): Auburn, NY 13021 Customer Service Representative provides front-line support by directing callers and email inquiries to the appropriate team or department. While prior knowledge of part and pump terminology is helpful, training will be provided.
Job Responsibilities:- Serve as the first point of contact for customers via phone and email
- Route inquiries appropriately and ensure prompt responses
- Follow ISO9001 Customer Service Procedures and Work Instructions
- Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
- Assist with warranty claim processing
- Perform other duties as assigned by the Customer Service Manager
- Customer service
- MS Office, Salesforce, and general CRM tools
- Order Entry
- High school diploma or equivalent
- 1-3 years of experience in a customer service role
- Proficiency with ERP-LX required
- Financial/accounting aptitude and strong problem-solving skills required
- Familiarity with MS Office, Salesforce, and general CRM tools
Vacancy posted 12 hours ago
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