Service Manager

Service Operations Leadership OpportunitySwickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.At Mercedes-Benz of Anchorage, we operate at the intersection of precision and hospitality in one of the most unique and compelling markets in the country. Our guests are loyal, our brand is iconic, and our service department is built to deliver an experience that reflects both.What You'll DoLead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitalityDrive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per ROBuild and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART valuesOversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing qualityPartner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitabilityRecruit, train, and retain top service talent -- building bench strength and investing in team development at every levelMonitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirementsResolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyaltyAnalyze financial performance reports and implement operational improvements that move the business forwardWhat We're Looking ForMinimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferredProven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivityMercedes-Benz or European brand experience a strong plusDemonstrated success building, leading, and retaining high-performing service teamsDeep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practicesReynolds & Reynolds or CDK experience preferredStrong financial acumen -- able to read, interpret, and act on service department financials with confidenceA leader who earns trust through consistency, integrity, and a genuine investment in their peopleA hospitality mindset -- you understand that service management is guest experience managementWhat We OfferIncome potential of up to $150,000+ annuallyRelocation assistance available for the right candidateMedical, dental, and vision insuranceLife insurance and supplemental coverage optionsPaid time off and paid holidaysPaid Mercedes-Benz manufacturer training and ongoing professional developmentCareer growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadershipEmployee vehicle purchase and service discountsThe backing of a nationally recognized, fast-growing dealer group with deep operational infrastructureWhy Mercedes-Benz of AnchorageMercedes-Benz is one of the most prestigious luxury brands in the world -- and Anchorage is a market with a loyal, high-value guest base that takes pride in what they driveA close-knit professional community where your leadership reputation compounds quickly and your impact is felt across the entire organizationSwickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industryWe invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite executionOur HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serveA culture where great leadership is recognized, rewarded, and given room to growIf you've ever thought about making a move that actually means something -- Alaska is worth a serious look.Anchorage offers great restaurants, a vibrant arts scene, professional sports, and a community of people who chose to be here -- which says something about the kind of neighbors you'll have. Step outside the city and the landscape takes over. Denali. Kenai Fjords. The Chugach Mountains right in your backyard. World-class fishing, hiking, skiing, and hunting that most people only read about. There's a culture of self-reliance and community that's hard to find anywhere else in the country. If you're the kind of person who wants more than a commute and a cubicle -- Alaska delivers.Mercedes-Benz of Anchorage has the brand, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand demands.If you're a proven service leader ready to make a bold move and build something great in one of the most extraordinary places in the country -- this is the opportunity you've been building toward.