Assistant Store Manager

Compensation Pay Range: $16.90 - $24.90 per hour. Additional compensation includes annual, quarterly performance premiums which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Assistant Store Manager Responsibilities The assistant manager will support the store manager in sales, customer service, store appearance, and operations. The assistant manager will manage the store during the store manager’s absence or when working opposing shifts, and lead the store team members in servicing customers. ESSENTIAL JOB FUNCTIONS Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom and execute on customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current on their individual training. Ensure the telephone is answered in accordance with company policy. Process buy online/ship to store, hub and store to store transfers, DC add orders, and special and outside purchases in a timely manner, contacting customers upon shipment arrivals as needed. Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately and merchandise is staged correctly. Invoice all merchandise, including core charges and warranties, before products leave the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure all team members comply with company policies, including posted work schedule, changes approved by management, and proper clock‑in/out. Perform opening and closing duties, day end procedures, verify and secure money/deposits, prepare bank deposits, ensure night security lights and alarms, and secure delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Required Qualifications Sales Specialist Training Assistant Manager Certification RSS Certification Desired Qualifications Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Starting day one, medical, dental, and vision insurance with optional flexible spending account. Team member health and wellbeing programs. Tuition education assistance. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, or genetic information. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr O'Reilly Auto Enterprises, LLC