BDC Customer Service Representative

BDC / Customer Service Rep

We are looking for a BDC / Customer Service Rep to join our team! Multiple shifts available - day or evening hours. Full-time or part time available! Saturday hour availability would be a bonus.

Pay starting at $18/hour includes hourly pay plus commissions. Range based on hours worked and production bonuses.

We Offer:

• Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time employees
• 401k with company match for full-time employees
• Paid holidays
• Paid vacation
• Employee Discounts
• Weekly payroll and direct deposit
• Stable work environment
• Flexible Spending Account through Ameriflex for full-time employees

Responsibilities:

• Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores.
• Make outgoing calls to customers to schedule appointments - service reminders, service recall notifications, etc.
• Manage digital communications with customers from our website and other marketing platforms.

Requirements:

• MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required.
• Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful.
• Any previous experience working in an auto dealership is preferred.
• Have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers.
• Bilingual is a PLUS but not required.
• Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems.
• MUST be able to pass a criminal background check.

Bredemann Toyota is an equal opportunity employer. Employment is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.