Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience.

Responsibilities:

• Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance.

• Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission.

• Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays.

• Resolve questions and concerns related to order activity by researching issues and delivering timely updates.

• Work closely with internal order management and fulfillment teams to address problems and support efficient processing.

• Review order records to identify inconsistencies, investigate discrepancies, and help bring transactions to completion.

• Maintain clear documentation of customer interactions, recurring concerns, and resolution outcomes to support process improvements.

• Deliver attentive service throughout the full order lifecycle, ensuring customers receive consistent communication and support.

• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage inbound calls, email correspondence, and follow-up communication with close attention to detail.
• Strong data entry and order entry skills with close attention to accuracy and detail.
• Comfortable using Microsoft Word and Microsoft Excel in a business environment.
• Effective verbal and written communication skills with the ability to handle customer concerns clearly and courteously.
• Ability to organize multiple tasks, track details, and meet deadlines in a fast-paced setting.
• Experience coordinating appointments, follow-ups, or service-related scheduling is preferred.