Patient Administrative Specialist [AQ-12697]

Aquent is partnering with a leading organization in the healthcare sector, dedicated to providing exceptional patient care and innovative medical services. This organization is at the forefront of medical advancements, creating a significant impact on the well-being of countless individuals. Join a team where your contributions directly support the seamless operation of clinical services, ensuring patients receive timely and efficient administrative support that enhances their overall experience.

We are seeking a highly organized and compassionate individual to join a dynamic clinical team. In this pivotal role, you will be the welcoming face and voice for patients, ensuring their administrative journey is smooth and stress-free. Your expertise in managing front office operations, coordinating appointments, and handling essential patient communications will directly contribute to the efficient delivery of healthcare services and significantly impact patient satisfaction.

To be considered for this role, you must :

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the following schedule: Monday – Friday, 8:00 AM – 5:00 PM

What You Will Do

• Serve as the primary point of contact for patients, managing front desk operations, check-ins, and check-outs.
• Warmly greet and welcome patients, assisting them with questions regarding appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are completed before patient appointments.
• Collaborate with providers to align scheduling preferences and respond promptly to urgent patient needs.
• Provide essential patient support by utilizing reference documents and tools to address inquiries.
• Execute various administrative tasks, including maintaining information and paging databases, and processing internal forms.
• Effectively utilize telephone systems and electronic medical records systems to perform daily tasks.
• Consistently meet or exceed organizational and department service standards.
• Respond to non-clinical patient messages and inquiries, escalating as appropriate.
• Manage and distribute incoming faxes, mail, and clinic-specific documentation.

Must-Have Qualifications

• High School Diploma/GED.
• Knowledge of medical terminology.
• Proficiency in computer systems and relevant software applications.
• Excellent written and verbal communication skills appropriate for a professional setting.
• Demonstrated ability to provide exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software, computers, and operating systems.
• Ability to adapt communication style to effectively engage with diverse individuals.
• Proven ability to maintain composure and effectiveness in stressful situations.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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